Dedicated cook bringing 1 year of experience in restaurant environments. Team player skilled at communicating and translating customer requests. Deep understanding of OSHA and other compliance measures.
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Skills
Sales management
Customer care
Product description
Sales presentations
Product and service knowledge
Education and Training
Joseph C Wilson Magnet High SchoolRochester, NYExpected in 07/2009 – –High School Diploma: - GPA:
Experience
Baptist Memorial Health Care - Cook/Waiter Covington, TN, 08/2020 - Current
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Offered coupons and special deals to increase quantity of customer spending.
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Gathered information from clients to create solutions that achieved business needs and desires.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Replenished food items from inventory and rotated ingredients.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Grilled and deep fried various foods from meats to potatoes.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Calculated charges, issued table checks and collected payments from customers.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Increased sales of high margin menu items through effective upselling.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Stocked server areas with supplies before, during and after shifts.
Walmart - Stocker Associate City, STATE, 01/2018 - 07/2020
Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
Maintained merchandise presentation by stocking and rotating merchandise.
Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
Processing freight and preparing backroom for incoming freight.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Greeted customers and retrieved requested products to drive satisfaction.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Assisted customers by locating items and loading heavy purchases in vehicles.
Lifted materials of varied weights on regular basis.
Blocked and faced all products on shelves and displays to meet company policies.
Merakey Allegheny Valley School - Housekeeper City, STATE, 10/2017 - 10/2017
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Laundered sheets and removed stains to restore linens to pristine condition.
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