Adaptable and enterprising cook, and cashier with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. Punctual and honest at my job with solid background in a good environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled IT professional well-versed in mainframe operations, daily reporting and data management. Adept at generating reports, documenting changes and updating logs. Offering [Number] years of related experience.
Skills
Recipes and menu planning
Typing skills
Planning and Coordination
Training and Development
Computer Skills
Dependable and Responsible
First Aid/CPR
Decision Making
Know Sign Language
Sales and marketing
Budgeting
Business Development
Flexible and Adaptable
Good with people
Education
East Texas Charter Longview, TX, Expected in 06/2019 – –High School Diploma: - GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved 100 percent by completing management paperwork with accuracy and efficiency.
I know ASL and can sign well
Work History
Spectrum Health - Cook Shift Leader Big Rapids, MI, 01/2021 - Current
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Collaborated with staff members to create meals for large banquets.
Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
Developed and cooked memorable dishes that brought new customers into establishment.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Determined purchasing specifications and budgetary allotments for all menu items.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Placed orders to restock items before supplies ran out.
Obtained fresh, local ingredients to lower grocery costs.
Gpm Investments - Cashier Team Lead Mineral Wells, TX, 01/2021 - Current
Quickly and accurately counted drawers at start and end of each shift.
Monitored areas for security issues and safety hazards.
Helped customers complete purchases, locate items and join reward programs.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Monitored self-checkout systems and provided assistance or intervention where required.
Trained team members on cash register operation and cash handling.
Generated routine reports and professional correspondence.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Operated POS cash register and equipment to collect payments.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Communicated with customers and team members to solve problems.
Interpreted and enforced operating instructions, procedures and safety rules.
Checked identification for proof-of-age for alcohol and tobacco sales.
Assisted customers by answering questions and fulfilling requests.
Educated employees on register use, merchandising and customer service.
Processed checks, cash and credit purchases or refunds.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Increased customer loyalty and retention.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Built effective training and coaching strategies to optimize team performance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Restocked and organized merchandise in front lanes.
Maintained stock within optimal levels to meet expected customer and sales levels.
The Penrose - Host New York, NY, 08/2020 - 10/2021
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Recorded available tables after seating each party using specialized seating software.
Used cash registers and credit card machines to cash out customers.
Assisted managers with quickly resolving service- and food-related issues.
Kept detailed payment records throughout shift to complete cash and card payments.
Monitored seating area and checked restrooms regularly to keep spotless.
Checked and restocked server areas and organized and got change for front counter.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Collected information from arriving customers to seat groups or place them on waitlist.
Prepared dining room for special upcoming functions by decorating and generating special group menus.
Conducted dining room and server checks to assess readiness for expected customer loads.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Answered customer questions about hours, seating and menu information.
Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Supervised server balance and monitored table turnover to accurately seat customers.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
The Sunshine House Early Learning Academy - Daycare Teacher Florence, SC, 06/2016 - 06/2019
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Applied play-based strategies to provide diverse approaches to learning.
Made nutritious breakfasts, lunches, dinners and snacks for children.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Engaged with children on individual basis to build positive relationships and promote learning.
Instructed children in health and personal habits, such as eating, resting and toileting.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Allowed for ample outdoor recreation time to support physical development.
Implemented curriculum to enhance classes with learning-focused activities.
Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
Developed age-appropriate activities and programs for children [Number] to [Number] years old.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Monitored students' academic, social and emotional progress and recorded in individual files.
Promoted sensory development by providing access to different textures.
Continually kept abreast of toy and child-related recalls and safety warnings.
Managed food inventory for [Number]-person center in accordance with nutritional guidelines.
Used [Software] to document behavioral, emotional, academic and social growth of over [Number] students.
Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Funded [Number] student trips to [Type] locations without sacrificing safety or trip quality.
Helped new preschool children get used to classes by giving one-on-one support.
Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Enhanced [Number]-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
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