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cook shift leader resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Innovative management with extensive front of house and back of house experience. Talented in overseeing market conditions, cost control, loss prevention and labor management initiatives to streamline and enhance operations. High-energy leader emphasizing healthy, exciting dishes made with local ingredients. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing guest satisfaction. Works with managers to analyze food costs and forecast business trends to make menu recommendations to meet company goals. Dedicated employee known for punctuality, pursuing employment options where good guest service and positive attitude will make a difference. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Motivating in keeping kitchen staff on task and handling high-volume work, satisfying discerning guests every time. Results-focused professional with excellent and fast problem-solving and decision-making skills. Meets tight deadlines every time. Offering 13 years of related experience and pursuance of new professional challenges with room for advancement at many companies.

Skills
  • Culinary techniques
  • FOH and BOH management
  • Bartending/ serving
  • Nutrition
  • Inventory oversight
  • Call Center Operations
  • Roofing/floors/painting
  • Car/truck/motorcycle mechanic
  • Business development understanding
  • Team development
  • Metal/ wood carpenter
  • builds houses
  • Opening and closing procedures
  • Training and mentoring
  • Schedule oversight
  • Key accounts and territory management
  • Issue and conflict resolution
  • Contract development and management
  • Friendly, positive attitude
  • Maintenance & Repair
Experience
Lead Agent Services Representative, 08/2020 - Current
Berkshire Hathaway Homeservices Santa Ana, CA,
  • Hired as Agent of Customer Representatives and promoted to Lead Agent of Customer Representatives.
  • Strengthened membership loyalty, executing flawless guest service and account management.
  • Answered questions and informed guests of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Worked with external representatives to address customer needs.
  • Discussed projects, special requests and possible upgrades with customers.
  • Strengthened membership loyalty, executing flawless customer service and account management.
Cook/WCT, 05/2017 - Current
Spectrum Health Greenville, MI,
  • Hired as a line cook and promoted to WCT.
  • Communicates with employees, answered questions and offered insight into food preparations.
  • Kept kitchen, cooking utensils and storeroom clean at all times.
  • Trained kitchen workers on culinary techniques.
  • Made all meals in accordance with company standards and requirements.
  • Executed proper techniques when preparing menu item ingredients.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Taught staff upselling techniques to meet revenue targets.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
Kitchen Shift Leader/cook/server, 09/2017 - 11/2018
Carlyle Group Inc. Washington, DC,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited, hired and trained qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated month-end journal entries, account reconciliation and invoicing using.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work.
  • Employed active listening and remedy employee conflicts.
  • Eliminated inefficiencies and process gaps to improve function of team.
Dishwasher/cook/expo/server, 12/2016 - 05/2017
Spectrum Health Fremont, MI,
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Trained kitchen workers on culinary techniques.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Made all meals in accordance with company standards and requirements.
  • Executed proper techniques when preparing menu item ingredients.
Lead Freight Handler, 12/2015 - 12/2016
Humano San Diego, CA,
  • Hired as freight handler and promoted to lead freight handler.
  • Maintained work areas in organized, safe and clean manner.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Placed products and rotated stock per established standards.
  • Verified shipping labels as orders came in.
  • Entered shipment details into database.
  • Double-checked work orders and customer requests before packing.
  • Input weights, charges, discrepancies and other data in assigned databases.
Kitchen Lead/Dishwasher/Cook/Expo/Server Shift Leader, 06/2016 - 2019
Company Name City, State,
  • Hired as cook and promoted to kitchen lead/Manager.
  • Interviewed, hired and trained employees on additional job positions to maintain coverage of roles.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize guest satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
Construction Worker, -
Company Name , ,
  • I have worked several construction jobs in several cities.
  • Tasks included carpentry, roofing, flooring, painting and building houses.
Education and Training
Associate of Science: Information Technology, Expected in 06/2019
-
Forsyth Technical Community College - Winston-salem, NC
GPA:
Status -
Associate of Science: Computer Technology, Expected in 05/2015
-
Sorbonne University - Paris, France,
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
French :
Native/ Bilingual:
Negotiated :
:
Italian :
Full Professional:
Negotiated :
:
Spanish :
Limited:
Negotiated :
:
Swahili :
Native/ Bilingual:
Negotiated :
:
Additional Information

I'm originally from Senegal, West Africa & have had the chance to travel in more than 15 countries. Multi-lingual and fluent in French, Italian, English, Wolof, Patois, Serere, Bambara, and Swahili with a general understanding of Spanish, offering solid comprehension of cultural diversity. My hobbies include soccer, martial arts, working out, cooking and hiking. I believe that I would be a great asset to your team for the following reasons:

1. Experience

2. Skill

3. Impressive track achievement

4. Always embrace change positively

5. Always take responsibility

6. Positive return on your investments

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Resume Overview

School Attended

  • Forsyth Technical Community College
  • Sorbonne University

Job Titles Held:

  • Lead Agent Services Representative
  • Cook/WCT
  • Kitchen Shift Leader/cook/server
  • Dishwasher/cook/expo/server
  • Lead Freight Handler
  • Kitchen Lead/Dishwasher/Cook/Expo/Server Shift Leader
  • Construction Worker

Degrees

  • Associate of Science
  • Associate of Science

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