cook manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
During all this time I have gained a lot of experience, I always try to give one hundred percent of myself. Proof of this is that I have been working in this last place where I am for 10 years. I like discipline, punctuality, teamwork, and everything. I am sure that I will take this experience to a new place where I have to work in this field, you never stop learning, I am ready for my next step and give my best
Skills
Since I entered this field, I realized how complex it was to deal with people. The scenario can be the same, but different complaints. If something helped me personally, it's that I like to interact with people. That helped me get ahead in different situations that come your way. on this way. There is no doubt that experience is what gets you ahead in any problem that may arise. Customer service involves many things. Let's remember, a satisfied customer, you have that facet guaranteed again for me. It is one of the strongest I have
Problem Solving
Portion Control
Supply Ordering and Management
Inventory Management
Building Maintenance
Monitoring Food Preparation
Problem-Solving
Menu Pricing and Writing
Staffing and Sales Reporting
Relationship Building
Dish Preparation
Food Safety Regulations
Inventory Supervision
Collaboration and Teamwork
Team Leadership
Written and Verbal Communication
Experience
Cook /Manager, 03/2012 - Current Papa Murphy's Holdings, Inc. – Quincy, MA,
Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
Prepared recipes, menu cycles and portion sizes within restaurant budgets.
Ordered food supplies every week to restock inventory, remaining aware of budgets.
Employed training and motivational techniques to keep atmosphere constructive for employees.
Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
Directed preparation, delivery and service of catering and special meal requests.
Trained new employees to perform duties.
Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Oversaw food preparation, production and presentation according to quality standards.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Worked in close collaboration with team members to ensure customers received high-quality service.
Promoted safe working conditions by monitoring safety procedures and equipment.
Resolved problems or concerns to satisfaction of involved parties.
Delegated work to staff, setting priorities and goals.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Inspected dining and serving areas for cleanliness and proper setup.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Distributed food to service staff for prompt delivery to customers.
Trained and built strong culinary team consisting of [Number][Job title]s for [Number]-seat restaurant.
Assisted staff by serving food and beverages or bussing tables.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Server /Cook, 02/2010 - 04/2012 Papa Murphy's Holdings, Inc. – , WI,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Served food and beverages to patrons and confirmed complete orders.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Presented menus and answered questions regarding items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Set up tables in between patrons to reduce wait times.
Filled condiments and napkin containers during slack periods.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Garnished dishes and beverages to serve visually appealing menu items.
Manager, 05/2006 - 11/2009 Super Mercados La Colonia – City, STATE,
Enforced customer service standards and resolved customer problems to uphold quality service.
Monitored staff performance and addressed issues.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Conducted quality, timely performance feedback and performance appraisals.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Minimized staff turnover through appropriate selection, orientation and training.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Established and managed yearly budgets of up to $[Amount].
Manager, 02/2002 - 04/2006 Enoteca ( Vinos Y Más ) – City, STATE,
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Entered time and attendance logs in preparation for payroll.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Conducted quality, timely performance feedback and performance appraisals.
Minimized staff turnover through appropriate selection, orientation and training.
Created training modules and documentation to train staff.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Established and managed yearly budgets of up to $[Amount].
Education and Training
Bachelor Business Administration ( Turism And Hotelería ): University De Ciencias Comerciales ( UCC ), Expected in 11/2001 - University De Ciencias Comerciales ( UCC ) - Nicaragua,Managua, GPA: Status -
High School Diploma: , Expected in 11/1995 - Institute National Ramirez Goyena - Nicaragua,Managua, GPA: Status -
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Resume Overview
School Attended
University De Ciencias Comerciales ( UCC )
Institute National Ramirez Goyena
Job Titles Held:
Cook /Manager
Server /Cook
Manager
Manager
Degrees
Bachelor Business Administration ( Turism And Hotelería )