Cook/ Hoh Resume Example Buffalo Wild Wings

COOK/ HOH

Summary

Committed individual with 5+ years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

Self-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.

Skills

Works well in a fast pace environment
Can professionally and appropriately handle customer service
P.A.S.T. trained and certified
ServSafe Certified

Hard worker
Dish preparation
Focused and disciplined
Team-oriented

Experience

Cook/ HoHBuffalo Wild Wings | Cullman, AL | May 2020-Current

Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Grilled and deep fried various foods, including meats, potatoes and fish.
Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Garnished and arranged dishes into creative presentations.

Shift ManagerTaco Bell | Cullman, AL | Jul 2013-May 2020

Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Cross-trained in every store role to maximize operational knowledge.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Cashier/Clerk CashierSouthmart Chevron Store no. 2 | Cullman, AL | Mar 2009-May 2011

Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Trained new team members in cash register operation, stock procedures and customer service.
Properly verified customer identification for alcohol or tobacco purchases.
Inspected items for damage and obtained replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Operated cash register, collected payments and provided accurate change.
Monitored sales events, added new merchandise and rang up purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped customers find specific products, answered questions and offered product advice.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Education and Training

GEDWallace State Community College - Hanceville | | Hanceville, AL | Apr 2006

Some College (No Degree): NursingWallace State Community College - Hanceville | Hanceville, AL

Some College (No Degree): Massage TherapyWallace State Community College - Hanceville | Hanceville, AL

Resume Overview

Companies Worked For:

Buffalo Wild Wings
Taco Bell
Southmart Chevron Store no. 2

School Attended

Wallace State Community College - Hanceville

Job Titles Held:

Cook/ HoH
Shift Manager
Cashier/Clerk Cashier

Degrees

GED
Some College (No Degree) : Nursing
Some College (No Degree) : Massage Therapy

Cook/ HoH Resume Example

Resume Score: 80%

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