Cook/Front End Supervisor Resume Example Marvin's At Widewaters

COOK/FRONT END SUPERVISOR

Summary

Customer service associate with 5+ years of experience looking for a company to start a career with. Experience handling a high volume fast paced work environment, while maintaining high standards. I am a resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.

Skills

Excellent listening skills and problem-solving skills relative to customer inquiries
Strong computer skills, desk management skills and accurate keyboarding
Strong, proven customer service experience and skills
Advanced planning recognition skills and interpersonal skills required

Good computer navigation skills including excel and word, critical thinking skills
Strong organizational and detail-oriented skills and ability to prioritize
Excellent time management and organizational experience and skills required

Experience

Cook/Front End Supervisor | 05/2020 to CurrentMarvin's at Widewaters - Lockport, NY

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Modified standard recipes to account for ingredient issues or customer requests, including allergens
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Adhered to corporate standards and policies in overseeing restaurant operations.
Enhanced sales by implementing merchandising and promotional improvements.

Sandwich Artist | 01/2015 to 05/2020Subway - Lockport, NY

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Prepared food items such as deli and hot sandwiches to meetcustomer specifications.
Organized food preparation stations and replenished supplies regularly.
Completed efficient store opening and closing procedures each day.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Trained sandwich artists to apply attention to detail and commitment to quality.
Communicated with customer to provide menu offering details and assist with decision-making.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Answered guest questions, delivering most accurate and updated information available.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Assisted with purchases, locating items and signing up for rewards.

Dog Groomer | 06/2017 to 12/2018PetSmart - Lockport, NY

Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained daily calendars, set appointments with clients and planned daily office events.
Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Washed, groomed and trimmed each animal to enhance coat health.
Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Developed long-term relationships with clients and bonded with animals through regular contact.

Education and Training

Niagara County Community College - - Sanborn,NY | | Some College (No Degree)Business Administration And Management

I am currently working towards my Business Administration degree and will be graduating in the spring of 2021. I have gained knowledge in problem-solving, time-management, and attention to detail. As well as business management practices.

Resume Overview

Companies Worked For:

Marvin's at Widewaters
Subway
PetSmart

School Attended

Niagara County Community College

Job Titles Held:

Cook/Front End Supervisor
Sandwich Artist
Dog Groomer

Degrees

Niagara County Community College - Sanborn , NY | Some College (No Degree)

Cook/Front End Supervisor Resume Example

Resume Score: 80%

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