Agile and adaptable team member with stellar food industry history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
Employee performance evaluations
Recruiting and interviewing
Operations management
Employee scheduling
Budgeting
Business Development
Sales growth
Staff supervision
Training
Staff Management
Strategic Planning
Financial Management
Kitchen Sanitization
Critical Thinking
Education
Sprayberry High SchoolMarietta, GAExpected in ā āHigh School Diploma: - GPA:
Work History
Dominion Senior Living - Cook Fox Valley, SC, 06/2021 - Current
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Transitioned between breakfast and lunch service.
Inspected appliances, commercial fryers, and ovens to verify proper working order.
Ordered and received products and supplies to stock kitchen areas.
Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Maintained central standardized recipe and ingredient repository with nutritional and cost information.
Met production requirements for banquet and outlet desserts and breakfast pastries.
Planned promotional menu additions based on seasonal pricing and product availability.
Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Smart & Final Inc. - Assistant Manager Fountain Valley, CA, 03/2020 - 06/2021
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Monitored security and handled incidents calmly.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Planned team-building exercises to increase employee performance and job satisfaction.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Achieved recognition for contribution to store success by optimizing sales.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Aetna Inc. - Customer Service Representative Buffalo Grove, IL, 11/2018 - 03/2020
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
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