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cook resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a dedicated and hardworking employee experienced in food service, customer service, and have clear communication skills.

Skills
  • Cutting and Slicing Techniques
  • Safe Food Handling
  • Verbal and Written Communication
  • Food Preparation
  • Menu Planning
  • Cleaning and Organization
  • Team Leadership
  • Shift Scheduling
  • Opening and Closing Procedures
  • Works Well Under Pressure
  • Teamwork and Collaboration
  • Flexible Schedule
  • Multitasking and Organization
  • Customer Service
  • Group Oversight
  • Special Needs Clients
  • Handling Payments
  • Vendor Partnerships
  • Script Creation
  • Special Events and Celebrations
  • Individual, Group, and Personal Tours
  • Tour Activity Oversight
  • Client Inquiry and Response
  • Historic Building Tours
  • Relationship Building
  • Educational Tours
  • Safety Practices and Regulations
  • Historical Research
  • Presentation Skills
  • Clean Driving Record
  • Social Media
  • Visitor Registration
  • Responsible Alcohol Service
  • Microsoft PowerPoint
  • Gift Shop Operations
  • Cash Register Operations
  • Inventory Stocking
  • Problem-Solving
  • Policies and Procedures
  • Honest and Dependable
  • Cooperative Attitude
  • Product Knowledge
  • Bookkeeping Software
  • Active Listening
  • Data Analysis
  • Creative Thinking
  • Basic Mathematics
Experience
05/2023 to Current
Cook Cache Creek Casino Resort Brooks, CA,
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Used standardized recipes and other instructions to prepare food.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Replenished food items from inventory and rotated ingredients.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Managed portion control using correct utensils during preparation and plating.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
05/2022 to Current
Tour Guide Hilton Grand Vacations Kihei, HI,
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Led guided tours and informational talks to showcase attractions and highlights.
  • Made successful recommendations to guests based on individual tastes and preferences.
  • Created tour programs
  • Thoroughly responded to questions and inquiries.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.
  • Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
  • Showed audiovisual presentations and explained establishment processes and operations at tour sites.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Facilitated tours to groups of up to forty-seven.
2019 to Current
Front-End Customer Service Smash 'n Dash Lemonade City, STATE,
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
Education and Training
Expected in 05/2022 to to
High School Diploma:
Nebraska City High School - Nebraska City, NE
GPA:
Expected in to to
: Dance; Historic Preservation
Southeast Missouri State University - Cape Girardeau, MO
GPA:
  • Fall 2022 - Honor Roll
  • Fall 2022 - Dean's List
  • Redhawk's Achievement - Recipient
  • Copper Dome - Recipient
  • University Dancers United Member, 2022-2023
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Limited
Negotiated:
Certifications
  • Alcohol Server License - 2023

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Resume Overview

School Attended

  • Nebraska City High School
  • Southeast Missouri State University

Job Titles Held:

  • Cook
  • Tour Guide
  • Front-End Customer Service

Degrees

  • High School Diploma
  • Some College (No Degree)

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