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Cook/Customer Service Representative Resume Example

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COOK/CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of pharmacy operations. Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Work History
Pizza Hut. Fort Collins, COCook/Customer Service Representative | 08/2017 - 01/2019
  • Operated cash register for cash, check and credit card transactions with 90% accuracy.
  • Counted cash in register drawer at beginning and end of shift.
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Cinemark Bistro And XD. Fort Collins, COKitchen Support | 01/2019 - 05/2019
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
McDonald's. Clarksville, TNCrew Member | 11/2019 - 05/2020
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency.
  • Collaborated with team members to complete efficient work and bring in customers.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Prepped food items for later use to save staff time during busy hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Consistently provided friendly service to promote better customer engagement.
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Assembled food orders while maintaining appropriate portion control.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Processed payments and counted change to complete transactions.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
  • Greeted customers, offered assistance and provided knowledgeable support.
Walgreens. Clarksville, TNPharmacy Technician | 03/2020 - 07/2020
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Counted, measured, and compounded medications following standard procedures.
  • Prepared bills for insurance companies.
  • Processed incoming drug orders.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Monitored drug interactions for customers.
  • Assisted with filling of over 100 prescriptions daily.
Skills
  • Pharmacy and customer records management
  • Pharmaceutical sales and services
  • Problem resolution
  • Relationship development
  • Medicare and Medicaid process
  • Customer service
  • Communications
  • Processing payments
  • Microsoft applications proficiency
  • Team management
  • Drug inventory management
  • Organization
  • Process improvement
  • Business operations
Education
Austin Peay State UniversityClarksville, TNNo Degree: Pharmacy Technician
  • Continuing education in Pharmaceutical programs, to become a pharmacy technician.
Colorado Early Colleges Fort CollinsFort Collins, CO05/2019High School Diploma
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Resume Overview

Companies Worked For:

  • Pizza Hut
  • Cinemark Bistro And XD
  • McDonald's
  • Walgreens

School Attended

  • Austin Peay State University
  • Colorado Early Colleges Fort Collins

Job Titles Held:

  • Cook/Customer Service Representative
  • Kitchen Support
  • Crew Member
  • Pharmacy Technician

Degrees

  • No Degree : Pharmacy Technician
    High School Diploma

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