Cook/Cashier Team Lead Resume Example Franky T's

COOK/CASHIER TEAM LEAD

Summary

Skills

Merchandise stocking
Loss prevention
Store opening and closing
Training and coaching
Employee engagement and motivation
Punctuality
Opening and closing procedures
Training and mentoring
Effective customer upselling

Customer assistance
Customer seating
Credit and cash transactions
Issue resolution
Coin counting
Product recommendations
Cash management
Merchandise restocking
Cash register operation

Experience

Cook/Cashier Team Lead
Gastonia, NCFranky T's /May 2017 to Oct 2020

Complied with cash handling procedures to meet regional cashier variance policy.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Promoted specific item options to drive sales and achieve add-on purchases.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Resolved issues with cash registers, card scanners and printers.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Assisted with purchases, locating items and signing up for rewards programs.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Monitored sales events, added new merchandise and rang up purchases.
Greeted customers promptly and responded to questions.
Helped customers find store locations and complete purchases.
Counted and balanced cashier drawers.
Trained new team members in cash register operation, stock procedures and customer service.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Prepared special orders for shipment.
Properly verified customer identification for alcohol or tobacco purchases.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Built and maintained productive relationships with employees.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained work area in clean and neat manner.
Monitored exits for security issues.
Managed cashier shifts and breaks.
Helped customers find specific products, answered questions and offered product advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.

Deli/HotBar
Dallas , NCIngles Markets/Oct 2017 to Oct 2018

Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Checked signage and pricing to verify accurate displays on counters and in cases.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Cleaned utensils, dishes and glasses for customer use.
Cross-trained in other kitchen positions to support team and meet customer needs.
Created aesthetically pleasing food arrangements for special orders and party trays.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Organized ingredients and restocked supplies to prepare for busy periods.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.

Supervisor
Gastonia, NCWix Filtration Corporation LLC/May 2008 to Jul 2016

Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Developed position rotation to support continuous improvement and operator development.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.

Education and Training

High School DiplomaHunter Huss High SchoolMay 2000Gastonia, NC

Resume Overview

Companies Worked For:

Franky T's
Ingles Markets
Wix Filtration Corporation LLC

School Attended

Hunter Huss High School

Job Titles Held:

Cook/Cashier Team Lead
Deli/HotBar
Supervisor

Degrees

High School Diploma
High School Diploma

Cook/Cashier Team Lead Resume Example

Resume Score: 80%

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