Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Committed and hardworking with over 15 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable employee offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Skills
  • Excellent Customer Assistance
  • Problem Solving
  • POS Systems
  • Point of Sale Knowledge
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Maintaining Store Appearance
  • Currency Sorting
  • Cash Handling
  • Payment processing
  • Time management skills
Work History
09/2019 to Current Cook/Cashier Univest | Warminster, PA,
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Process payments on student accounts
01/2006 to 09/2019 Personal Banker Town & Country Federal Credit Union | South Portland, ME,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Expanded client base by promoting new financial products.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Processed 20 or more customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Promoted all financial products by maintaining excellent service offering knowledge.
04/2004 to 01/2006 Teller Wells Fargo | City, STATE,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Tellers.
  • Maintained friendly and professional customer interactions.
  • Collected member loan payments.
  • Executed wire transfers, stop payments and account transfers.
  • Processed exchange and foreign currency.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Maintained teller drawer to perform bank transactions.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Handled various accounting transactions.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Sold cashier's checks, traveler's checks and money orders.
10/2002 to 04/2004 Crew Member/Assistant Manager Papa Murphy's Take And Bake Pizza | City, STATE,
  • Calculated time cards to process employee payroll.
  • Reduced shortages by holding staff accountable for excessive food waste and conducting shift inventories.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Coordinated and organized all restaurant inventory.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Trained staff on proper procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Washed, peeled and cut vegetables in advance to save time on food preparation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Prepared and submitted end-of-shift reports.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
Education
Expected in 06/2004 High School Diploma | Sedro Woolley High School, Sedro Woolley, GPA:

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Resume Overview

School Attended

  • Sedro Woolley High School

Job Titles Held:

  • Cook/Cashier
  • Personal Banker
  • Teller
  • Crew Member/Assistant Manager

Degrees

  • High School Diploma

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