LiveCareer-Resume

Cook Baker resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Sociable Server offering 20+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
08/2021 to Current Cook/Baker Francisan Health | La Porte, IN,
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Managed portion control using correct utensils during preparation and plating.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Used standardized recipes and other instructions to prepare food.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
02/2014 to 07/2021 Event Specialist/Server Square One Concepts | Peoria, AZ,
  • Communicated with clients to define project objectives.
  • Communicated with venues and vendors to accomplish event goals and deadlines.
  • Maintained close communication with clients to mitigate service issues.
  • Coordinated vendors, timelines and budgets for events.
  • Selected décor and event materials fitting clients' requests and vision.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Attended and participated in industry events.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Adhered to optimal budgeting, project management, scheduling and reporting practices to provide consistent and successful event operations.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Planned event logistics by performing site evaluations and cost estimates.
  • Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
  • Communicated event timelines to stakeholders for on-time event execution.
  • Designed contracts, collected fees and booked venues for events.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Assessed events planning services and related costs.
  • Created budgets and developed event proposals to handle booking activities and logistics of guest movements.
  • Hosted large groups by engaging with attendees during annual events.
  • Trained customer service, marketing and sales teams for events.
  • Marketed and publicized special events in social calendars.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Initiated negotiations with vendors and subcontractors to meet event budget.
10/2002 to 11/2014 Server Ssp Group | Madison, WI,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Presented food and beverages to guests at tables.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Reviewed daily specials, menu changes and service specifications.
  • Collected tickets and followed proper cash-handling procedures.
  • Brewed coffee and distributed to guests.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Informed customers about specials, upselling additional food and drink items.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Refilled drinks and checked with diners to meet specific needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Suggested additional items to customers to increase restaurant sales.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
02/2001 to 07/2002 Server Applebee's Grill + Bar | City, STATE,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Presented food and beverages to guests at tables.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Collected tickets and followed proper cash-handling procedures.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Refilled drinks and checked with diners to meet specific needs.
  • Suggested additional items to customers to increase restaurant sales.
Education and Training
Expected in 10/2007 Master of Cosmetology | Customer Service Management & Cosmetology Empire Beauty School Harrisburg Campus, Harrisburg, PA, GPA:
Expected in 09/2002 Business Management | Business Ownership And Management Academy of Medical Arts And Business, Harrisburg, PA, GPA:

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Resume Overview

School Attended

  • Empire Beauty School Harrisburg Campus
  • Academy of Medical Arts And Business

Job Titles Held:

  • Cook/Baker
  • Event Specialist/Server
  • Server
  • Server

Degrees

  • Master of Cosmetology
  • Business Management

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