Cook Baker resume example with 20+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Sociable Server offering 20+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Skills
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Experience
08/2021 to Current Cook/Baker Francisan Health | La Porte, IN,
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Managed portion control using correct utensils during preparation and plating.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Used standardized recipes and other instructions to prepare food.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
02/2014 to 07/2021 Event Specialist/Server Square One Concepts | Peoria, AZ,
- Communicated with clients to define project objectives.
- Communicated with venues and vendors to accomplish event goals and deadlines.
- Maintained close communication with clients to mitigate service issues.
- Coordinated vendors, timelines and budgets for events.
- Selected décor and event materials fitting clients' requests and vision.
- Organized venues, budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Organized corporate luncheons, dinners, conferences and special events.
- Adhered to optimal budgeting, project management, scheduling and reporting practices to provide consistent and successful event operations.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Planned event logistics by performing site evaluations and cost estimates.
- Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
- Communicated event timelines to stakeholders for on-time event execution.
- Designed contracts, collected fees and booked venues for events.
- Recommended money-saving strategies for events to bring costs within budget.
- Assessed events planning services and related costs.
- Created budgets and developed event proposals to handle booking activities and logistics of guest movements.
- Hosted large groups by engaging with attendees during annual events.
- Trained customer service, marketing and sales teams for events.
- Marketed and publicized special events in social calendars.
- Built robust vendor network to secure cost-effective, high-quality products.
- Initiated negotiations with vendors and subcontractors to meet event budget.
10/2002 to 11/2014 Server Ssp Group | Madison, WI,
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Presented food and beverages to guests at tables.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Reviewed daily specials, menu changes and service specifications.
- Collected tickets and followed proper cash-handling procedures.
- Brewed coffee and distributed to guests.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Informed customers about specials, upselling additional food and drink items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Refilled drinks and checked with diners to meet specific needs.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Suggested additional items to customers to increase restaurant sales.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
02/2001 to 07/2002 Server Applebee's Grill + Bar | City, STATE,
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Presented food and beverages to guests at tables.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Collected tickets and followed proper cash-handling procedures.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Refilled drinks and checked with diners to meet specific needs.
- Suggested additional items to customers to increase restaurant sales.
Education and Training
Expected in 10/2007 Master of Cosmetology | Customer Service Management & Cosmetology Empire Beauty School Harrisburg Campus, Harrisburg, PA,
Expected in 09/2002 Business Management | Business Ownership And Management Academy of Medical Arts And Business, Harrisburg, PA,
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Resume Overview
School Attended
- Empire Beauty School Harrisburg Campus
- Academy of Medical Arts And Business
Job Titles Held:
- Cook/Baker
- Event Specialist/Server
- Server
- Server
Degrees
- Master of Cosmetology
- Business Management
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