Cook/ast. Kitchen Manager Resume Example

• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Greeted and maintained relationships with regular customers.
• Prepared beverages and filled food orders for customers.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Checked identification to enforce age regulations for alcoholic beverages.
• Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

(Just want to add this establishment was my 1st job at 15 and I worked for about 5 or 6 years and decided to move on. When I ce back I worked up until I had my 1st born and became a stay at home mom.)

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Prepared beverages and filled food orders for customers.
• Greeted and maintained relationships with regular customers.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
• Checked identification to enforce age regulations for alcoholic beverages.

Checked refrigerated and frozen cases and replenished low stock every hour.
Inspected equipment such as refrigerators and warming lamps every hour to check compliance with safe operating levels. Placed food orders and put trucks away. Replenished food products on the floor and did inventory.

• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
• Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
• Calculated total items needed to assemble party trays and placed orders for inventory.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Maintained proper signage and pricing information for displays, cases and counters.
• Created appealing food arrangements for party trays and specialized orders.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Offered product samples to customers, generating additional sales through taste-testing.
• Greeted customers at deli counter to fulfill requests and answer questions.
• Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
• Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Used downtimes to prepare ingredients and restock supplies for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.