Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware. Enthusiastic Computer Technician proudly offering over 20 years of experience in upgrading systems, installing network components and providing informal software demonstrations. An enthusiastic employee with knowledge in email account set up. Skilled in task prioritization, exemplary customer service and troubleshooting. Dependable individual willing to tackle troubleshooting tasks at the company help desk. A bilingual Computer Technician offering configuration expertise and customer service skills.

  • Food presentation
  • Dish preparation
  • Cutting and slicing techniques
  • OSHA
  • ServSafe certified
  • Team-oriented
  • Equipment cleaning and maintenance
  • Multitasking
  • Foodservice sanitation
  • Recipe preparation
  • Ingredient inspection
  • Food preparation
  • Focused and disciplined
  • Cleaning and organization
  • High volume production capability
  • Debugging
  • Application installations
  • Troubleshooting and diagnostics
  • Issue diagnosis and resolution
  • Network security measures
  • Computer configurations
  • Application software testing
  • System upgrades
  • Server installations
  • Help desk assistance
  • Call center experience
  • Quality assurance controls
  • Computer maintenance
  • Technical troubleshooting
  • Hardware configuration
  • Customer support needs assessment
  • Hardware upgrades
  • Service desk support
  • Hardware diagnostics
  • Equipment repair
  • Windows XP/Vista
  • Software upgrades
09/2020 to Current
Cook Bowlero Corp Cayce, SC,
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Performed work station prep, including making and cooking prior to shift start.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Prepared more than 100 dishes per day in fast-paced cooking environment while maintaining high customer satisfaction rate.
06/2018 to 12/2020
Customer Service Cashier Common Spirit Corning, IA,
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
04/2010 to 01/2018
Assistant Store Manager Coen Markets, Inc. Shelocta, PA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
07/2008 to 10/2008
IT Technician Cooper Electrical Construction Greensboro, NC,
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Installed over 1000 motherboards, processors and graphics cards.
  • Upgraded laptops/desktops, improving speed and performance.
  • Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Education and Training
Expected in
Central Texas College - Killeen, TX
  • Consistently maintained high customer satisfaction ratings.
  • Consistently maintained high customer satisfaction ratings.
Additional Information

Served in the US Army as a Combat Medical Specialist.

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School Attended

  • Central Texas College

Job Titles Held:

  • Cook
  • Customer Service Cashier
  • Assistant Store Manager
  • IT Technician


  • Some College (No Degree)

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