Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Personable and dedicated Customer Service Representative with extensive experience in . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented with years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

  • Workforce Management
  • File and data retrieval systems
  • Expense reporting
  • Data entry
  • Customer relations
  • Training and coaching
  • Scheduling and calendar management
  • Event coordination
10/2012 to Current
Cook Evangelical Lutheran Good Samaritan Society Arlington, OH,
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Garnished and arranged dishes into creative presentations.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
01/2000 to 10/2012
Stay at Home Mom Self Employed City, STATE,

I was blessed to be able to stay at home with my two children. The hardest most rewarding position I have ever had.

08/1990 to 01/2000
Regional Manager /Training Coordinator Chi Chi's City, STATE,
  • Identified key skill gaps in front and back of house department employees and created training classes to effectively educate.
  • Created effective training course objectives, course content and all materials.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Directed Food Certification training courses for General Managers, and administered Test for certification.
  • Food Manager Certification Exam ANSI Accredited (Nationally Approved)
  • Directed Courses in Sexual Harassment, Diversity, and preventing discrimination.
  • Mentored team members to succeed and advance within department and company.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Monitored team leader incentive and motivational programs.
  • My distinct consisted of eleven location in four states.
  • Directed courses to store management in the implementation of HACCP.
  • Performed yearly audits on each stores follow thru with the HACCP standards.
  • Traveled to corporate office in Louisville Kentucky to observe changes in menus and procedures.
  • Traveled to help other districts reopen store locations.
  • Traveled nationwide to help train store staff in new store location.
  • Monitored training costs to maintain training budget.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
Various Additional Positions Kiss And Make Up, Brandyberries, Brooks & Medtox City, STATE,

Medtox Laboratories

Client Service Representative / Data Entry / Shipping Manager / Receptionist

  • Answer phones and give test results.
  • Explain results.
  • Enter data for patient drug testing results.
  • Fill in for reception desk as needed.
  • Receive calls from medical clinics, hospitals and businesses who require supplies to collect samples for drugs of abuse and toxicology testing.
  • Maintain adequate levels of testing supplies.
  • Fulfill requested orders and ship to desired locations.
  • Brandyberry's Restaurant Waitress
  • Greet guests, Take orders, enter orders in to computer and delivers orders to guests.
  • Severed house salad and baked potato tableside.
  • Served Bottles of wine table side.

Education and Training
Expected in
: Sociology / Generals
Normandale Community College - Minneapolis, MN

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Resume Overview

School Attended

  • Normandale Community College

Job Titles Held:

  • Cook
  • Stay at Home Mom
  • Regional Manager /Training Coordinator
  • Various Additional Positions


  • Some College (No Degree)

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