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COOK
Professional Summary

I went from telemarketing after I stop CNA work couldn't lift patient. My arthritis got worse bad on knee and shoulders. Was unsure of keeping my patient safe. due to my strength to do my job.

Went into telemarketing. loved it . Then got a job as a cook and found my calling.

2018 had an accident and I can no longer do the Job so at my old age having to retreat to my prior abilities. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Established Telemarketer with talent in effectively closing. Patient and sensitive to customers' apprehensions and needs. Possessing computer proficiency, including mastery in Word, Excel, PowerPoint, Outlook and computer dialing software. Strong willed Telemarketer with high level of enthusiasm and energy. Over 8 years of experience in call center environments. Possessing skills in developing rapport with each customer.

Skills
  • Recipes and menu planning
  • Institutional and Batch Cooking
  • Food Spoilage Prevention
  • Food Presentation
  • Customer Accounts Management
  • Scripted Calls
  • Effective Prospecting
  • Professional Communication
  • Training
  • Technical skills
  • Documentation
  • Product knowledge
  • Results-driven
  • Cold Calling
  • Sales expertise
  • Telemarketing expertise
Work History
Cook04/2016 to Current
Company Name – City, State
  • Met production requirements for banquet and outlet desserts and breakfast pastries.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Ordered and received products and supplies to stock kitchen areas.
  • Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Safely used kitchen equipment and reduced risk of injuries and burns.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Sales Assistant06/2008 to 11/2011
Company Name – City, State
  • Supported loss prevention goals by monitoring shopper behavior.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Processed credit and debit card payments to complete purchasing experience.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained records related to sales, returns and inventory availability.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Fielded customer questions to provide information about products, availability and pricing.
  • Opened new merchandise and stocked sales floor racks and shelves.
Telemarketing Specialist02/2006 to 12/2008
Company Name – City, State
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Generated minimum of [Number] new leads each day
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available products and services including membership details and purchase advantages.
  • Attained $[Number] in sales targets on monthly basis.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Made average of [Number] outbound and inbound calls per day.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Carried out day-day-day duties accurately and efficiently.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Developed team communications and information for meetings.
Telesales Representative02/1995 to 11/1999
Company Name – City, State
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Answered inbound telephone calls from interested customers.
  • Provided information about available products and services including membership details and purchase advantages.
  • Generated minimum of [Number] new leads each day
  • Answered questions with knowledgeable responses.
  • Skilled at client management software and computer dialing.
  • Displayed excellent sales skills and understanding of such skills.
  • Made average of [Number] outbound and inbound calls per day.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered calls, took messages and transferred calls to appropriate individuals.
Education
GED05/1981Del Mar College- City, State
Certified Nurse Aide04/1988Del Mar College- City, State
Hemodiaysis Tech05/1993Del Mar College- City, State
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Resume Overview

School Attended

  • Del Mar College

Job Titles Held:

  • Cook
  • Sales Assistant
  • Telemarketing Specialist
  • Telesales Representative

Degrees

  • GED 05/1981
    Certified Nurse Aide 04/1988
    Hemodiaysis Tech 05/1993

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