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Cook Resume Example

Resume Score: 90%

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COOK
Professional Summary
Qualified sales/ customer service rep with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure.  Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
administrative, Adobe, Microsoft applications, billing, communication skills, credit, clientele, client, clients, customer service, database, Detail oriented, fast, frame, inventory, leadership skills, access, Excel, Outlook, Microsoft Word, Multitasking, neat, organizational, policies, pricing, problem solving, proposals, quality, read, receiving, safety, sales, self- starter, shipping, team work, telephone, type 45 WPM, web pages
Work History
Cook 05/2014 to 11/2014
 Rock Bar – Cedar Rapids, IA
  • Prepared all food orders within a 7-13 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Followed food safety procedures according to company policies and health and sanitation regulations Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Performed all position responsibilities accurately and in a timely manner.
Customer Service Rep 12/2013 to 05/2014
 Ready Wireless – Cedar Rapids, IA
  • Helped customers with connecting there telephone services Run numerous programs at once to achieve tasks at hand in the least amount of time as possible.
  • Answered an average of 10-30 calls per day by addressing customer inquiries, solving problems and providing new product information Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Utilize online applications, along with guiding clients threw our web pages.
  • Recorded accurate and efficient records in the customer database.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Placed special merchandise orders for customers.
  • Answered customer questions about product availability and shipment times.
  • Accurately logged all daily shipping and receiving orders.
Utility cook 09/2013 to 12/2013
 Zins – Cedar Rapids, IA
  • Make foods from scratch, close kitchen, do dishes, read recipes, cater to events along with banquets.
  • Multitasking, communication, and team work Food preparation, train new employees.
  • Verified that prepared food met all standards for quality and quantity.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Routinely moved and stocked food products weighing up to [number] pounds Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods.
  • Cleaned and sterilized equipment and facilities.
  • Responsible for the production and plating of desserts.
  • Responsible for all garnishes for main courses, pasta, soups and potages.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Credit advisor 05/2012 to 08/2013
 Infinity contact – Marion, IA
  • Called businesses regarding their business credit.
  • Managed my own pipeline and accounts.
  • Utilize online applications, along with guiding business owners threw our web pages.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Recorded accurate and efficient records in the customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Met existing customers to review current services and expand sales opportunities.
  • Researched and customized service proposals for clients.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
Head line cook 04/2011 to 05/2012
 Noodles and Company – Cedar Rapids, IA
  • Open and close the kitchen, food preparation, sauté, clean, wash dishes Train new hires, process invoices, help make schedules.
  • Took time every day to make the kitchen better than the day before.
  • Took initiative to go above and beyond.
  • Promptly and empathetically handled guest concerns and complaints.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared all food orders within a 3-5 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Answered telephone calls and responded to inquiries.
Education
Marketing Management Kirkwood Community College - Cedar Rapids, IA Marketing Management
Diploma: Jefferson High school - Cedar Rapids, IA
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Resume Overview

Companies Worked For:

  • Rock Bar
  • Ready Wireless
  • Zins
  • Infinity contact
  • Noodles and Company

School Attended

  • Kirkwood Community College
  • Jefferson High school

Job Titles Held:

  • Cook
  • Customer Service Rep
  • Utility cook
  • Credit advisor
  • Head line cook

Degrees

  • Marketing Management
    Diploma :

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