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Cook Resume Example

Resume Score: 80%

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COOK
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Organizational strengths
  • Inbound and outbound calling
Experience
Company Name | City, StateCook07/2019 - Current
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Performed work station prep, including [Task] and [Task] prior to shift start.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Operated all kitchen equipment safely to avoid injuries.
Company Name | City, StateCSR109/2016 - 03/2017
  • Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Excelled in exceeding daily credit card application goals.
  • Managed accurate and adequate cash stock and inventory balances.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Developed [Number] new customer prospects or referrals each [Timeframe].
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Assisted customers with completing quick and efficient sales transactions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
  • Documented conversations with customers to track requests, problems and solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Company Name | City, StateCustomer Service Representative01/2015 - 05/2016
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Addressed customer service inquiries quickly and accurately.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Reviewed account and service histories to identify trends and issues.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education and Training
Whites Creek High School | City, StateHigh School Diploma05/1990
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Resume Overview

School Attended

  • Whites Creek High School

Job Titles Held:

  • Cook
  • CSR1
  • Customer Service Representative

Degrees

  • High School Diploma

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