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Cook Resume Example

Resume Score: 80%

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LS
COOK
Summary

Not only am I bilingual, dependable, work driven, enthusiastic and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment and focused solutions. Expert at finding win-win solutions. I bring more than 15 years of customer-facing experiences. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • High volume production capability
  • Food handlers card
  • ServSafe certified
  • Focused and disciplined
  • Team-oriented
  • Multitasking
  • Customer Service
  • Product Knowledge
  • Money Management
  • Customer greeting
  • Credit and cash transactions
  • Security monitoring
  • ID verification
  • Returns and exchanges
  • Customer assistance
  • Product and service knowledge
  • Product management and pricing
  • Sales closing
  • Sales development
  • Client account management
  • Market research and analysis
  • Account management
  • Product merchandising and distribution
  • Personnel training
Experience
Company Name | City, StateCook 04/2018 - Current
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Company Name | City, StateHouskeeping01/2016 - 04/2018
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Managed team of employees, daily progress reports and overall project planning.
  • Established and implemented new procedures for standard maintenance scheduling.
Company Name | City, StateCashier01/2013 - 12/2014
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received payments for [Product or Service] and issued receipts.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Company Name | City, StateCustomer Service Cashier06/2010 - 05/2013
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Operated cash register, collected payments and provided accurate change.
  • Distributed new merchandise efficiently to different departments.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Processed returned items in accordance with store policy.
Education and Training
A C Jones High School | City, StateGED04/2008
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • A C Jones High School

Job Titles Held:

  • Cook
  • Houskeeping
  • Cashier
  • Customer Service Cashier

Degrees

  • GED

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