Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Customer Service professional offering over 25 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Excellent Communication
  • 40 WPM typing speed
  • Rapid 10-key data entry
  • Excellent time management skills
  • Conflict Resolution
  • Verbal and written communication
  • Hospitality service expertise
  • Personnel training and development
  • Cash Handling
  • Exceptional telephone etiquette
  • Positive and Energetic
  • Problem Solving
  • Customer Service Background
  • Vault
  • Ability To Lift
Work History
Cook , 07/2019 - 10/2020
Edinboro Manor Edinboro, PA,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Maximized quality assurance by completing frequent checks of line.
  • Motivated staff to perform at peak efficiency and quality.
EBay Lister, 07/2018 - 11/2019
Lantheus Holdings, Inc. Stratham, NH,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Followed through with client requests to resolve problems.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Completed up to 150 sales and shipments every week.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Merchant Teller, 10/1994 - 09/2001
Bank Of America City, STATE,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Handled various accounting transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Maintained teller drawer to perform bank transactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Executed wire transfers, stop payments and account transfers.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Maintained friendly and professional customer interactions.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed exchange and foreign currency.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Coordinated daily cash reconciliation in high-volume location.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Sold cashier's checks, traveler's checks and money orders.
Internal Auditor, 12/1996 - 04/1999
Bank Of America City, STATE,
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walk throughs for compliance with documented processes.
  • Recommended new methods to improve internal controls and operating efficiency.
  • Identified and reported audit issues; reviewed conformity of financial statements with International Financial Reporting Standards (IFRS) and corporate regulations.
  • Handled all major risks in collaboration with management.
  • Handled supervisor duties when manager was unavailable or out of office.
  • Guided departments in developing remediation plans, addressing deficiencies uncovered during walk throughs.
  • Investigated discrepancies discovered during auditing process.
  • Explained risk and compliance concepts to managers and executives.
: , Expected in 06/1995
Durango High School - Las Vegas, NV
High School Diploma: , Expected in 1995
Durango High School - Las Vegas, NV

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School Attended

  • Durango High School
  • Durango High School

Job Titles Held:

  • Cook
  • EBay Lister
  • Merchant Teller
  • Internal Auditor


  • High School Diploma

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