Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Credit card payment processing
High-energy attitude
Data evaluation
Courteous demeanor
Quality control
Customer relations
Retail sales customer service
Adaptive team player
Materials transport
Route management
Office equipment proficiency
Technologically savvy
In-store support
Business development understanding
Shipping and receiving understanding
Quality assurance controls
Product organization
Project management abilities
Transportation solution development
Conflict mediation
Problem-solving abilities
Process optimization
Promotional support
Sales expertise
Experience
12/2019 to 03/2020
CookEdinboro Manor – Edinboro, PA,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Grilled and deep fried various foods, including meats, potatoes and fish.
Developed strategies to enhance food-presentation aspects of catering and retail environments.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
01/2019 to 10/2019
Cart Staff MemberStan Clark Companies – Stillwater, OK,
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Read and utilized information from factory service manuals to complete work and test systems according to official procedures.
Kept tools clean, sharpened, maintained and put away after job tasks to keep shop in good working order.
Managed parts inventory, order tracking and repair documentation by keeping detailed and accurate records.
Conducted preventive maintenance and repaired small engines by lubricating parts, cleaning components and restoring damaged areas.
Used personal expertise and established troubleshooting and diagnostic procedures to identify issues and develop repair plans for various equipment.
Performed site evaluations, customer surveys and team audits.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2018 to 10/2018
ServerWraptitude LLC. – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Calculated charges, issued table checks and collected payments from customers.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Education and Training
Expected in 05/2024
High School Diploma: Texas A&M University - Corpus Christi - Corpus Christi, TX GPA:
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