Dynamic food service professional driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques, as well as safe food-handling standards. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Healthcare Assistant with 6 years of experience assisting nursing staff in delivery of patient care. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Maintains safe and clean environment using approved infection control practices. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Skills
Recipes and menu planning
Institutional and Batch Cooking
Food Spoilage Prevention
Food Presentation
Food Plating and Presentation
Food Preparation and Safety
Hospitality and service industry background
Retail transactions processing
POS systems
Cash register operation
Cash Handling
Store opening and closing
Stocking and replenishing
Processing payments
Pharmaceutical sales and services
Pharmacy and customer records management
Drug utilization review
Medicare and Medicaid process
Updating Medication Histories
Stocking Shelves
Manual and Automated Medication Dispensing
FDA Drug Safety Guidelines
Drug Storage Procedures
Confidentiality and HIPAA
Assisting Pharmacists
Drug Safety
Insurance Knowledge
Typing Medication Labels
Answering Customer Questions
Medication dispensing
Patient education and counseling
Patient Care
Rehabilitation
Bathing
Infection Control
Feeding assistance expert
Supporting personal needs
Recording vital signs
Patient-focused care
Chronic disease management
Inpatient care
Responding to emergencies
Wound care specialist
Patient Management
Patient Assessments
Outpatient care
Documenting behaviors
Companionship and emotional support
Direct Patient Care
Therapy programs
Work History
07/2016 to 04/2018
CookExtended Stay America – Elk Grove, CA,
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Verified proper portion sizes and consistently attained high food quality standards.
Ordered and received products and supplies to stock kitchen areas.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Transitioned between breakfast and dinner service by changing hot and cold table, stocking correct items and sanitizing work utensils.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
09/2015 to 12/2015
CashierSouthern Auto Group – Norfolk, VA,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Prepared and submitted end-of-shift reports using Exxon POS.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
03/2014 to 08/2015
Crew MemberGiant Eagle – Elyria, OH,
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Maintained clean, sanitized and well-organized food preparation zones.
Elevated customer satisfaction through followup and enthusiastic customer service.
Sanitized hands and surfaces before preparing foods.
Utilized kitchen thermometer to verify properly cooked food to prevent illnesses in customers.
Maintained clean and organized workspace to prevent cross-contamination of food.
Processed large orders for special events and catering services.
Prepared orders on trays for dine-in orders or in bags for takeout orders.
Received orders from customers and input into order management system.
Stored leftover uncooked and cooked food in airtight containers to prevent rancidity.
Arranged food on plates in attractive, neat fashion to enhance visual appeal of each dish.
Maintained stock levels for sanitary products for both employees and customers.
Maintained stock levels of cups, lids, straws and condiments throughout shift.
Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Adhered to strict time limit for orders, maintaining quick turnout for orders with minimal mistakes.
Trained new personnel on safe handling procedures for raw foods.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Observed customer purchases in line and differentiated between standard portions.
Checked completed orders for accuracy and bagged meals for easy carrying.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Performed shift change tasks each day to keep store efficient and neat.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
11/2013 to 03/2014
Pharmacy TechnicianCvs Health – Delmar, NY,
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Stocked, labeled and inventoried medication to keep accurate records.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Entered and processed patients' prescriptions into internal system.
Counted, measured, and compounded medications following standard procedures.
Collected co-payments or full payments from customers.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Prepared intJessicaous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Prepared bills for insurance companies.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Communicated instructions to patients or caregivers.
Reviewed and verified customer information and insurance provider information.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
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