Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Skills
Building Customer Trust and Loyalty
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Upbeat and Positive Personality
Understanding Customer Needs
Responding to Difficult Customers
Creative Problem Solving
Multitasking and Prioritization
Excellent Attention to Detail
Patient and Empathetic
Document and Records Management
Experience
03/2020 to 05/2021
CookFranciscan Villa Assisted Living – Broken Arrow, OK,
Set up and performed initial prep work for food items such as soups, sauces and salads.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Interacted with waitstaff regarding special orders for residents, including those with food allergies and gluten intolerance.
Supervise dining Aid
Help Feed Residents
09/2019 to 01/2020
Key Holder LeaderIllinois Tool Works – Tulsa, OK,
Operated cash register.
Maintained store in clean and neat manner.
Signed for incoming shipments in manager's absence.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Set up visually appealing promotional displays.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Responded to safety and loss prevention incidents.
Organized in-store promotional events.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings
01/2011 to 06/2013
AidSt Claire Assisting Living – City, STATE,
Served specific meals to patients with special dietary needs.
Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
Assisted patients with special needs to eat meals, providing kindness and patience.
Set tables before patients arrived to maintain meal plan productivity.
Delivered snacks to nurse station for distribution to specific residents.
Reported and documented resident changes in consumption or behaviors.
Gathered soiled tablecloths and dietary linens and delivered to laundry.
Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
Conducted nutritional assessments of individuals, including dietary histories to plan nutritional programs.
Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
Observed food intake, reporting progress and dietary problems to dietician.
Checked and updated diet orders via computer database.
Received, stored and distributed food and supplies promptly, checking orders for accuracy.
Delivered designated trays and supplies to patients as scheduled.
Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
04/2002 to 11/2005
Key Account ManagerWHSmith Gift Shop – City, STATE,
Provided information about new and existing promotions to retailers.
Maintained positive working relationships with retailers and representatives.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reset store displays for special events and seasonal merchandise changes.
Listened to customer needs to identify and recommend best products and services.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Recruited, hired and trained new hires to optimize profitability.
Reduced process lags by training employees on best practices and protocols.
Payroll
Night deposit
Manager 4 gift shops in 4 different hotels
Education and Training
Expected in 06/2006 to to
High School Diploma: Greenfield High School - Greenfield, WI, GPA:
Expected in 01/2010 to to
Certification: Cosmetology Empire Beauty School - Milwaukee, WI, GPA:
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