Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Conscientious individual bringing proven experience in high-volume dining restaurants. Manages large number of covers while motivating and supervising cooking team. Innovative and resourceful team player with expertise in farm-to-table concepts and creative menu development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level position in any environment. Ready to help team achieve company goals.
Skills
Recipes and menu planning
Institutional and batch cooking
Food plating and presentation
Food spoilage prevention
Beautiful presentation of food
Food preparation and safety
New hire training
Scheduling
Payroll
Attention to Detail
Education
Choctaw County High School (Ackerman High School)Ackerman, MSExpected in 05/2001 – –High School Diploma: - GPA:
Hinds Community CollegeRaymond, MSExpected in – –No Degree:Technology Education - GPA:
East Mississippi Community CollegeStarkville, MS, Expected in – –No Degree:Technology Education - GPA:
Work History
Heritage Green Assisted Living - Cook Mechanicsville, VA, 11/2015 - Current
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Transitioned between breakfast and lunch service.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Mg Properties - Assistant Manager Vacaville, CA, 02/2014 - 11/2015
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
In charge of doing payroll for employees of that particular store.
Mg Properties - Customer Service Representative / 2nd Job Vallejo, CA, 01/2005 - 01/2006
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided information regarding charge accounts and loyalty programs.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered constant flow of customer calls with minimal wait times.
Sonics Drive In - Assistant Manager City, STATE, 10/2003 - 02/2014
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Supervised all areas of restaurant to keep it clean and well-maintained.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Motivated staff to perform at peak efficiency and quality.
Verified prepared food met all standards for quality and quantity before serving to customers.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maximized quality assurance by completing frequent line checks.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
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