Seasoned professional with more than 14 years of experience in a fast-paced office/sales environment. Excellent organization and time management skills. Track record of achieving exceptional results in office and sales environment.
Customer and Personal Service
Computers and Electronics
Complex Problem Solving
Allied Global ServicesAugust 2016 to CurrentConversion Coach Lenexa, KS
Consult with Line Managers and Team Leaders to identify and address training needs.
Complete special projects and reports requested by senior management.
Expedite product launch, providing follow up training as new product and technology are released.
Meet with individual clients as needed to do one on one training with PowerChart and other Cerner software.
Travel across the US as needed to coach and train clients in conversion of hospitals and clinics to Cerner software.
AT&T MobilityOctober 2015 to October 2016Sales Support Representative Lawrence, KS
Function as a customer experience advocate.
Assist with sales when needed.
Work in a team environment to meet and exceed assigned goals.
Perform operational tasks to maintain audit ready status in store at all times.
Prepare bank deposits.
Process and prepare paperwork for recordkeeping and report generation.
District point of contact for audit readiness.
Conduct mock audits at each location in the district to prepare for audit season.
AT&T MobilityJuly 2014 to October 2015Sales Support Representative Kansas City, MO
Transferred from the Westport ,MO location to the Lawrence, Ks location keeping the same position.
AT&T MobilityMay 2013 to July 2014Retail Sales Consultant Kansas city, KS
Executed problem-solving skills to determine solutions for clients in escalated situations.
Managed store front financial responsibilities, including deposits, inventory maintenance, and processing financial transactions.
Successfully fulfilled interim leadership duties in the absence of retail store manager.
Assisted with development of personnel for a team of 12 sales consultants.
Advocate for several metrics including Digital Life and Small Business, leading the district in goals as a team while in the advocate role.
AT&T MobilityFebruary 2012 to June 2013Assistant Store Manager Shawnee, KS
Facilitated and participated in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve profitability criteria.
Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
Trained and developed a retail sales staff in the AT&T Retail Sales Experience, Small Business Excellence, The AT&T Customer Rules! and the AT&T Advantages.
Developed and monitored Key Performance Indicators (KPI) to ensure sales associates' success.
AT&T MobilityJanuary 2009 to February 2012Retail Sales Consultant Lawrence, KS
Built and maintained rapport from new and existing customer accounts.
Led the store and market in sales for 18 consecutive months.
Trained retail employees on wireless services, products, selling tactics, and customer care solutions.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cingular/AT&T MobilityDecember 2003 to February 2009Customer Service Representative Lubbock, TX
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Listen attentively to caller needs to ensure a positive customer experience.
Worked closely with Methods & Procedures to correct billing issues on high profile accounts.
Created a spreadsheet while on the Commitment Team that is still being used to track and distribute commitment tickets to the team.
Lead Repped for managers while they were on vacation for teams of 12-14.
Monterey High School1998High school diplomaLubbock, TX