Conversion Coach Resume Example
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CONVERSION COACH
Summary
Seasoned professional with more than 14 years of experience in a fast-paced office/sales environment. Excellent organization and time management skills. Track record of achieving exceptional results in office and sales environment.
Highlights
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Experience
Choptank TransportAugust 2016 to CurrentConversion Coach
Atlanta , GA
Atlanta , GA
- Consult with Line Managers and Team Leaders to identify and address training needs.
- Complete special projects and reports requested by senior management.
- Expedite product launch, providing follow up training as new product and technology are released.
- Meet with individual clients as needed to do one on one training with PowerChart and other Cerner software.
- Travel across the US as needed to coach and train clients in conversion of hospitals and clinics to Cerner software.
Choptank TransportOctober 2015 to October 2016Sales Support Representative
Tampa , FL
Tampa , FL
- Function as a customer experience advocate.
- Assist with sales when needed.
- Work in a team environment to meet and exceed assigned goals.
- Perform operational tasks to maintain audit ready status in store at all times.
- Prepare bank deposits.
- Process and prepare paperwork for recordkeeping and report generation.
- District point of contact for audit readiness.
- Conduct mock audits at each location in the district to prepare for audit season.
At&TJuly 2014 to October 2015Sales Support Representative
Appleton , WI
Appleton , WI
- Transferred from the Westport ,MO location to the Lawrence, Ks location keeping the same position.
Ollie's Bargain OutletMay 2013 to July 2014Retail Sales Consultant
Mobile , AL
Mobile , AL
- Executed problem-solving skills to determine solutions for clients in escalated situations.
- Managed store front financial responsibilities, including deposits, inventory maintenance, and processing financial transactions.
- Successfully fulfilled interim leadership duties in the absence of retail store manager.
- Assisted with development of personnel for a team of 12 sales consultants.
- Advocate for several metrics including Digital Life and Small Business, leading the district in goals as a team while in the advocate role.
At&TFebruary 2012 to June 2013Assistant Store Manager
Athens , GA
Athens , GA
- Facilitated and participated in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve profitability criteria.
- Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
- Trained and developed a retail sales staff in the AT&T Retail Sales Experience, Small Business Excellence, The AT&T Customer Rules! and the AT&T Advantages.
- Developed and monitored Key Performance Indicators (KPI) to ensure sales associates' success.
Premium Waters Inc.January 2009 to February 2012Retail Sales Consultant
Chippewa Falls , WI
Chippewa Falls , WI
- Built and maintained rapport from new and existing customer accounts.
- Led the store and market in sales for 18 consecutive months.
- Trained retail employees on wireless services, products, selling tactics, and customer care solutions.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cingular/AT&T MobilityDecember 2003 to February 2009Customer Service Representative
City , STATE
City , STATE
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Listen attentively to caller needs to ensure a positive customer experience.
- Worked closely with Methods & Procedures to correct billing issues on high profile accounts.
- Created a spreadsheet while on the Commitment Team that is still being used to track and distribute commitment tickets to the team.
- Lead Repped for managers while they were on vacation for teams of 12-14.
Education
Monterey High School1998High school diplomaCity, State
Skills
billing, Clerical, coach, Conversion, clients, customer satisfaction, customer care, Electronics, staff training, senior management, financial, inventory maintenance, leadership, market, personnel, problem-solving skills, Problem Solving, improve processes, quick, rapport, retail, Retail Sales, selling, sales, spreadsheet, store manager, supervisor, Telecommunications, Time Management, Trainer, Troubleshooting
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Resume Overview
School Attended
- Monterey High School
Job Titles Held:
- Conversion Coach
- Sales Support Representative
- Retail Sales Consultant
- Assistant Store Manager
- Customer Service Representative
Degrees
- High school diploma
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