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Conversion Coach Resume Example

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CONVERSION COACH
Summary
Seasoned professional with more than 14 years of experience in a fast-paced office/sales environment. Excellent organization and time management skills. Track record of achieving exceptional results in office and sales environment.
Highlights
  • Customer and Personal Service
  • Software/Conversion Trainer
  • Computers and Electronics
  • Telecommunications
  • Time Management
  • Clerical
  • Complex Problem Solving
  • Troubleshooting
Experience
Choptank TransportAugust 2016 to CurrentConversion Coach
Atlanta , GA
  • Consult with Line Managers and Team Leaders to identify and address training needs.
  • Complete special projects and reports requested by senior management.
  • Expedite product launch, providing follow up training as new product and technology are released.
  • Meet with individual clients as needed to do one on one training with PowerChart and other Cerner software.
  • Travel across the US as needed to coach and train clients in conversion of hospitals and clinics to Cerner software.
​
Choptank TransportOctober 2015 to October 2016Sales Support Representative
Tampa , FL
  • Function as a customer experience advocate.
  • Assist with sales when needed.
  • Work in a team environment to meet and exceed assigned goals.
  • Perform operational tasks to maintain audit ready status in store at all times.
  • Prepare bank deposits.
  • Process and prepare paperwork for recordkeeping and report generation.
  • District point of contact for audit readiness.
  • Conduct mock audits at each location in the district to prepare for audit season.
At&TJuly 2014 to October 2015Sales Support Representative
Appleton , WI
  • Transferred from the Westport ,MO location to the Lawrence, Ks location keeping the same position.
Ollie's Bargain OutletMay 2013 to July 2014Retail Sales Consultant
Mobile , AL
  • Executed problem-solving skills to determine solutions for clients in escalated situations.
  • Managed store front financial responsibilities, including deposits, inventory maintenance, and processing financial transactions.
  • Successfully fulfilled interim leadership duties in the absence of retail store manager.
  • Assisted with development of personnel for a team of 12 sales consultants.
  • Advocate for several metrics including Digital Life and Small Business, leading the district in goals as a team while in the advocate role.
At&TFebruary 2012 to June 2013Assistant Store Manager
Athens , GA
  • Facilitated and participated in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve profitability criteria.
  • Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
  • Trained and developed a retail sales staff in the AT&T Retail Sales Experience, Small Business Excellence, The AT&T Customer Rules! and the AT&T Advantages.
  • Developed and monitored Key Performance Indicators (KPI) to ensure sales associates' success.
Premium Waters Inc.January 2009 to February 2012Retail Sales Consultant
Chippewa Falls , WI
  • Built and maintained rapport from new and existing customer accounts.
  • Led the store and market in sales for 18 consecutive months.
  • Trained retail employees on wireless services, products, selling tactics, and customer care solutions.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cingular/AT&T MobilityDecember 2003 to February 2009Customer Service Representative
City , STATE
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Worked closely with Methods & Procedures to correct billing issues on high profile accounts.
  • Created a spreadsheet while on the Commitment Team that is still being used to track and distribute commitment tickets to the team.
  • Lead Repped for managers while they were on vacation for teams of 12-14.
Education
Monterey High School1998High school diplomaCity, State
Skills
billing, Clerical, coach, Conversion, clients, customer satisfaction, customer care, Electronics, staff training, senior management, financial, inventory maintenance, leadership, market, personnel, problem-solving skills, Problem Solving, improve processes, quick, rapport, retail, Retail Sales, selling, sales, spreadsheet, store manager, supervisor, Telecommunications, Time Management, Trainer, Troubleshooting
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Monterey High School

Job Titles Held:

  • Conversion Coach
  • Sales Support Representative
  • Retail Sales Consultant
  • Assistant Store Manager
  • Customer Service Representative

Degrees

  • High school diploma

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