Security Guard who remains on high alert at all times and maintains excellent coverage. Quicker thinker with storage critical thinking capabilities
Skills
Work History
08/2015 to 07/2016
Contractor Partnership SpecialistThe Warranty Group – Chicago, IL
Recruits contractors via the company's computerized system and telephone into the network based on the needs of the territory.
Educates contractors on the policies for receiving authorization on claims.
Review application materials and credentials for new contractors to ensure completeness.
Verifies with supervisor any questions or concerns when escalated issues arise.
12/2014 to 11/2015
Customer Service RepresentativeCEDA – Chicago, IL
Gathered and verified all required customer information for tracking purposes, Defused volatile customer situation calmly and courteously.
Referred unresolved customer grievances to designated department for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Responded to calls in both routine and emergency situations.
01/2014 to 12/2014
Security OfficerSecuritas USA – Chicago, IL
Secured all doors in the office and the main building after hours, Detected suspicious activities and watched for criminal acts and rules infraction.
Circulated among visitors, patrons and employees to preserve order and protect property.
Monitored central alarm systems for fire, intrusion and duress alarms and responded when needed.
Denied entrance to the building to unauthorized persons.
04/2014 to 08/2014
Phone Operatordelete – Chicago, IL
Evaluated consumer reports on a monthly basic, Managed customers call effectively and efficiently in a complex, fast paced and challenging call center environment.
Answered a constant flow of customer calls with up to 6 call queue per minute.
Education
Current
Associate of Applied Science: Criminal Justice South Suburban College - South Holland, IL BIR Training
Chicago, IL
Office Administrative Assistant
Office Assistant certifications,
