contractor janitorial worker resume example with 8+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Hardworking Janitor with background keeping facility spaces clean and neat. Focused on dusting, dumping trash and cleaning restrooms. Quickly solved problems or reported issues to supervisor to keep building, fixtures and faucets in excellent condition. Talented Janitor with over 2 years caring for buildings, grounds and interiors. Expert at using cleaning equipment and supplies to create sparkling clean surfaces. Additional skills in minor repairs and maintenance tasks. Hardworking Custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Accomplished Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms.
Skills
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Experience
05/2019 to Current
Contractor/Janitorial Worker Securitas Security Services Usa, Inc. – Santa Clara, CA,
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Stored, used and disposed of cleaning chemicals and supplies.
- Dusted and wiped furniture and fixtures.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Swept and power washed outside building to keep sidewalks and parking lot clean.
- Recorded routine inspection and maintenance activities.
- Reported interior and exterior maintenance needs to managers.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Moved equipment and furniture to thoroughly clean space.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Maintained accountability for building keys, master keys and access cards.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Notified building managers about needed repairs to maintain public safety.
- Operated compactors and balers to discard cardboard boxes and trash.
05/2018 to 03/2020
Security Professional Captioncall Llc – Charleston, SC,
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Evaluated employees, baggage and shipments to assess security and compliance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Warned persons of rule infractions or violations and evicted violators from premises.
01/2017 to 07/2018
Team Lead Supervisor Chewy – Dania Beach, FL,
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cross-trained in every store role to maximize operational knowledge.
03/2013 to 12/2016
Customer Service Associate CVS – City, STATE,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
- Relayed productive customer feedback to marketing teams.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Education and Training
Expected in 05/2000 to
High School Diploma:
Tolsia High School - Fort Gay, WV,
Tolsia High School - Fort Gay, WV,
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Resume Overview
School Attended
- Tolsia High School
Job Titles Held:
- Contractor/Janitorial Worker
- Security Professional
- Team Lead Supervisor
- Customer Service Associate
Degrees
- High School Diploma
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