Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Talented Production Worker offering 10+ years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk, effective assembly production and manufacturing services.

  • Call center experience
  • Adaptive team player
  • Problem-solving abilities
  • Data reporting
  • Customer service
  • Organization
  • Quality assurance standards
  • Product assembly
  • Reliable
  • Fast paced worker and learner
05/2019 to Current
Contractor for Department of Homeland Security Regional Medical Center Anniston, AL,
  • Communicated with customers and management while enforcing policies, rules and procedures at site.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained new employees in procedures and policies in order to maximize team performance.
03/2017 to 07/2018
Production Worker Connection Downers Grove, IL,
  • Operated forklifts and running conveyance
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Helped machine operators set up and tend equipment to complete runs.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Completed product assembly according to standardized procedures.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Recorded production data in daily logs.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
08/2016 to 03/2017
Returns Processor Universal Hospital Services, Inc. Amarillo, TX,
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Accurately compiled, computed and verified data while resolving complex billing issues.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Scanned in returned products from customers, and inspected products in order to qualify refunds from sellers.
10/2014 to 11/2015
Medical Assistant Specialist Means Primary Care Clinic City, STATE,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Troubleshot malfunctioning equipment and test systems.
  • Coordinated and executed proper medical waste disposal.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Maintained and calibrated lab instruments and equipment.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Sterilized medical equipment after each procedure.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Scheduled appointments for patients via phone and in person.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Education and Training
Expected in 04/2014
Certificate of Medical Assistant Specialist : Medical Assistant Specialist
The Medical Institute of Kentucky - Lexington, KY,
Expected in 06/2001
High School Diploma:
Breathitt County High School - Jackson, KY

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School Attended

  • The Medical Institute of Kentucky
  • Breathitt County High School

Job Titles Held:

  • Contractor for Department of Homeland Security
  • Production Worker
  • Returns Processor
  • Medical Assistant Specialist


  • Certificate of Medical Assistant Specialist
  • High School Diploma

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