Talented Production Worker offering 10+ years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk, effective assembly production and manufacturing services.
Skills
Call center experience
Adaptive team player
Problem-solving abilities
Data reporting
Customer service
Organization
Quality assurance standards
Product assembly
Reliable
Fast paced worker and learner
Experience
05/2019 to Current
Contractor for Department of Homeland Security Regional Medical Center – Anniston, AL,
Communicated with customers and management while enforcing policies, rules and procedures at site.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Trained new employees in procedures and policies in order to maximize team performance.
03/2017 to 07/2018
Production WorkerConnection – Downers Grove, IL,
Operated forklifts and running conveyance
Set up and operated production equipment according to daily work orders and safety procedures.
Moved items between machines, conveyors and transport equipment based on current production needs.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Helped machine operators set up and tend equipment to complete runs.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Completed product assembly according to standardized procedures.
Assembled components into finished product and performed quality inspection to clear for shipment.
Recorded production data in daily logs.
Monitored processes to avoid overloading and keep machinery functioning properly.
08/2016 to 03/2017
Returns ProcessorUniversal Hospital Services, Inc. – Amarillo, TX,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Accurately compiled, computed and verified data while resolving complex billing issues.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Scanned in returned products from customers, and inspected products in order to qualify refunds from sellers.
10/2014 to 11/2015
Medical Assistant SpecialistMeans Primary Care Clinic – City, STATE,
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Recorded patient histories and filed supporting clinical data and diagnosis.
Ordered and received disposable supplies and created SAP purchase orders.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Troubleshot malfunctioning equipment and test systems.
Coordinated and executed proper medical waste disposal.
Prepared prescription refill requests on behalf of physician to prevent lags.
Maintained and calibrated lab instruments and equipment.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Kept facility stocked with necessary supplies, equipment and instruments.
Sterilized medical equipment after each procedure.
Acted as liaison between physician and patient, answering questions and delivering test results.
Scheduled appointments for patients via phone and in person.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Education and Training
Expected in 04/2014
Certificate of Medical Assistant Specialist : Medical Assistant Specialist The Medical Institute of Kentucky - Lexington, KY, GPA:
Expected in 06/2001
High School Diploma: Breathitt County High School - Jackson, KY GPA:
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