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contractor assurance specialist resume example with 13 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Special Projects Coordinator with over 20 years experience. Demonstrated self-starter, detail oriented, organized, with strong analytical skills, excellent verbal and written communication. Extensive background in Administration, Training, Quality, and Corrective Action Management. Proven success in leadership, operational excellence with keen understanding of elements of team building, motivation and innovative work processes within Bechtel. Recognized for inspiring all levels of personnel to excel and encouraging creative work environments.

Skills
  • Veteran administrator of ActionWay/Condition Report tracking software; Trained in Microsoft Suite, Adobe Acrobat, Great Plains, Onyx, InfoWorks, and HTML
  • Effective interpersonal skills focused on teamwork and cooperative collaboration with all levels of project personnel and management, up to and including Senior Project Management
  • Fundamental in personnel recruiting, interviews, hiring, performance reviews, feedback, mentoring, career development, and training
  • Provide guidance and direct supervision of 20 employees; indirect oversight of more than 50
  • Create and revise programmatic procedures, desktop work instructions, and associated documentation
  • Review project documentation providing comments and administrative support
  • Interface with customer related to performance of record turnover requirements and processes; Perform Document Management Center activities to include project close-out
  • Support Six-Sigma initiatives through participation in process improvement plans and implementation
  • Provide support of special tasks for internal/external project reviews, audits, and surveillances, to include NQA-1
  • Develop metrics, work status, analysis, and interpretation of project data
  • Promote individual and team interpersonal skills fostering positive customer service experience
  • Lead process and procedure self-assessments and present results to management
  • Maintain awareness of updates to equipment, software applications, technology, and testing
  • Identify, respond to, and implement modifications within change and issues management
Work History
Contractor Assurance Specialist, 05/2014 - Current
 Booz Allen Hamilton Inc. – Charlottesville, VA,
  • Co-develop Corrective Action Program (CAP) end user training in ActionWay (DevonWay suite of software) to include lecture format, hands-on software classes, mini-helps, labs, and computer-based training Conduct training classes to include Corrective Action Management Program (CAMP) Overview for Managers, Condition Report Review Committee (CRRC) and CAMP Administrators. Chair and/or facilitate Condition Report Review Committee (issue screening team.) Daily facilitation of Issues Management Review Group (IMRG) comprised of senior management. Mentor and provide indirect oversight of 50+ CAMP administrators. Provide Tier I/II ActionWay end user support via email, hotline, Skype, and in person to over 2500 employees and subcontractors
Quality Initiative Coordinator, 11/2013 - 04/2014
 Air Transport International – Midland, TX,
  • Temporary administrative software support for Davis-Besse Steam Generator replacement outage
  • Reviewed initiated Condition Reports (CRs) to ensure completeness, clarity and appropriately entered into condition report software
  • Provided software training to initiators and Condition Report Review Committee (CRRC) representatives
  • Determined if similar adverse conditions existed and documented in software. Interacted and coordinated issues with external customer and CRRC
  • Provided daily and weekly management and actionee reports
Quality Assurance Engineer, 06/2012 - 11/2013
 Bechtel Power Corporation – City, STATE,
  • Supported development and detailed implementation of Closed Loop Correction Action (CLCA / CAP) software, process, and procedures throughout Bechtel National, Inc
  • Scoped and planned for new initiatives, including development of training and CAP
  • Assisted in development of appropriate procedures and processes to maintain initiative
  • Supported development of Integrated Quality SMART metrics as part of Corporate Change Management
Quality Assurance Representative, 04/2008 - 06/2012
 Bechtel National, Inc. (GMD Project) – City, STATE,
  • Supported onsite at Fort Greely, Alaska construction (2011) which included interaction with client QA, Engineering staff and management
  • Provided QA orientation training to non-manual and craft personnel
  • Coordination, review and closure of Corrective Action Reports
  • Participated in QA audits, surveillance, and other activities covered by program
  • Tracked audit and surveillance action findings to completion
  • Compiled, analyzed and prepared weekly and monthly metrics
  • Developed QA and other management presentations
  • Supported daily corrective action reviews for Nonconformance Reports
Education
: Business Administration, Expected in
-
Monterey Community College - Monterey, CA,
GPA:
Status -
  • Coursework in Business Administration, Pre-Medicine
Accomplishments

Recipient of two Bechtel Quality coins for software implementation and quality performance; Recipient of Bechtel Stewardship coin for volunteer work in Frederick, MD; Recipient of several Bechtel LeadeR+ awards to include "Learn it, Do it, Share it", "Collaboration," "Delivery," Integrity", and "Live our Culture."

Certificate of Completion - Root Cause Analysis; Certificate of Completion - Root Cause Corrective Action; Certificate of Completion - Bechtel University, Nuclear Training; Program Certificate - Hotel and Restaurant Management

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Resume Overview

School Attended

  • Monterey Community College

Job Titles Held:

  • Contractor Assurance Specialist
  • Quality Initiative Coordinator
  • Quality Assurance Engineer
  • Quality Assurance Representative

Degrees

  • Some College (No Degree)

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