Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.
Professional phone etiquette
Strong verbal communication
Excellent communication skills
Accurate and detailed
Excellent planner and coordinator
Attention to detail
Works well under pressure
Certified in 10-key
Human resource laws knowledge
Social media knowledge
Workers' compensation knowledge
Filing and data archiving
Compensation and benefits
Microsoft Excel certified
Certified Computer Office Assistant
Advanced clerical knowledge
PeopleSoft and Essbase
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Dedicated team player
Detailed meeting minutes
Member, International Association of Administrative Professionals (IAAP)
Successfully planned and executed corporate meetings, lunches and special events for groups of 40+ employees.
Contractor Administrator12/2014 to 04/2015Brunel/Marine Well ContainmentHouston , TXDrafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Coordinated approval processes of all accounts payable invoices. Researched and resolved billing and invoice problems. Managed desktop publishing and proposal and memo typing. Also review and approve contracts for different companies. Process all purchase orders as well. etc
Data Entry/Administrative 09/2014 to 11/2014Advantage Staffing/ATRS & ExproHouston , TXDrafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Designed electronic file systems and maintained electronic and paper files. Planned meetings and prepared conference rooms. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Assisted with payroll preparation and entered data into cumulative payroll document.
Administrator10/2012 to 07/2014Well Control/Cudd EnergyHouston , TX
Oversaw daily office operations for staff of [40 ] employees.
Prepared and distributed payroll for staff of [40 ] direct reports.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets.
Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
Created company's first employee manual including training and development.
Processed accounts receivable and accounts payable.
Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Reduced overhead b y taking on more responsibility with creative and administrative projects.
Managed executive calendar and coordinated weekly project team meetings.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Sales Clerk06/1996 to 05/2012Wal-Mart StoresLafayette, LA
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Trained staff on operating procedures and company services.
Hired and trained [ 6 0 plus ] of staff.
Developed and rolled out new policies.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Worked directly with [ All management team] to achieve [ sales for the month and Year ].
Trained, coached and mentored staff to ensure smooth adoption of new program.
Initiated rollout of new enterprise software solution for sales reporting.
Developed quarterly and annual sales department budgets.
Developed a comprehensive training program for new sales associates.
Planned and directed staff training and performance evaluations.
Approved all sales staff budget expenditures. and Lafayette, La
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Degree, Business2001University of PhoenixLafayette, LA, US2001 Associates Degree in Business: University of Phoenix - Lafayette, LA Coursework in Business, Management and Communications Coursework in Marketing and Communications
GED1996Lafayette Regional TechLafayette, LA, US1996 GED: Lafayette Regional Tech - Lafayette, LA Coursework i n E conomics