Contract Support Specialist resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Experienced Customer Service Representative with excellent internal and external customer service skills. Self-starter with excellent oral and written communication skills. Proven team player with expansive leadership background and the ability to work with people at all levels of an organization. I am working towards a career that consists of community engagement, self growth, and challenges.
Skills
Excellent communication skills
Proficient in TriWest Contract Programs (TW 360, Apttus. AP)
Proficient in document management
Experienced in Microsoft Office Programs
Excellent internal and external customer service
Medical terminology knowledge
Training development aptitude
Detail-oriented
Emergency procedure knowledge
Adapt to diverse groups
Staff training and development
Strong analytical & problem solving skills
Experience
Contract Support Specialist , 01/2019 to Current Hdr, Inc. – Columbia, SC,
Effectively communicate through writing and/or by phone when contracting internal and external customers in order to triage and bring resolution to incoming workload.
Review/research all contact notes receives in Provider Services; electronically distributes to appropriate department and or staff within expected timelines.
Review/research all incoming inter-office mail and external correspondence for provider data correction requests and distribute to appropriate department and or staff.
Reviews all provider agreements received in Provider Services for accuracy and completeness, identifying any inappropriate redlined changes.
Maintains a log of all provider agreements received in Provider Services.
Triaging and tracking issue resolution to completion.
Assist with development and updating of protocols and desk procedures.
Consistently responded to provider emails within standard window for optimal response.
Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
Accelerated expansion projects by guiding contracts into place and assisting in managing timely initiation and execution of each.
Developed contracts for legal review for presentation to senior management staff.
Executed contract review and contract management in submittal of fully executed documents to lenders, title companies and law firms.
Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
Assistant Store Manager, 03/2016 to 01/2018 Restoration Hardware – Detroit, MI,
Interviewed job candidates and made staffing decisions.
Hired, trained and evaluated personnel in sales and marketing.
Trained and developed new associates on POS system and key sales tactics.
Completed profit and loss performance reports.
Organized media audits and sales reports on a daily basis.
Built loyal customer relationships and always advised customers on purchases and promotions.
Monitored and analyzed sales records and consumer purchasing trends.
Planned and coordinated the availability of products for advertising and promotion purposes.
Helped customers with questions, problems and complaints in person and via telephone.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Assistant Store Manager, 04/2015 to 02/2016 Rothys – Santa Clara, CA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Promoted and supported strong relationships with local community organizations in surrounding area.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
Cultivated long-term business strategies by generating customer feedback for process improvements.
Assistant Store Manager, 02/2014 to 01/2015 Rothys – Scottsdale, AZ,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
Trained with successful business development personnel to optimize marketing performance and learn industry.
Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
Strengthened program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education and Training
: , Expected in 2017 Emergency Medical Services, EMT-B Truckee Meadows Community College - Reno, NV GPA:
High School Diploma: , Expected in 2012 Sparks High School - Sparks, NV GPA:
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Resume Overview
School Attended
Emergency Medical Services, EMT-B Truckee Meadows Community College