Contract Support Specialist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Experienced Customer Service Representative with excellent internal and external customer service skills. Self-starter with excellent oral and written communication skills. Proven team player with expansive leadership background and the ability to work with people at all levels of an organization. I am working towards a career that consists of community engagement, self growth, and challenges.

  • Excellent communication skills
  • Proficient in TriWest Contract Programs (TW 360, Apttus. AP)
  • Proficient in document management
  • Experienced in Microsoft Office Programs
  • Excellent internal and external customer service
  • Medical terminology knowledge
  • Training development aptitude
  • Detail-oriented
  • Emergency procedure knowledge
  • Adapt to diverse groups
  • Staff training and development
  • Strong analytical & problem solving skills
Contract Support Specialist , 01/2019 to Current
Hdr, Inc.Columbia, SC,
  • Effectively communicate through writing and/or by phone when contracting internal and external customers in order to triage and bring resolution to incoming workload.
  • Review/research all contact notes receives in Provider Services; electronically distributes to appropriate department and or staff within expected timelines.
  • Review/research all incoming inter-office mail and external correspondence for provider data correction requests and distribute to appropriate department and or staff.
  • Reviews all provider agreements received in Provider Services for accuracy and completeness, identifying any inappropriate redlined changes.
  • Maintains a log of all provider agreements received in Provider Services.
  • Triaging and tracking issue resolution to completion.
  • Assist with development and updating of protocols and desk procedures.
  • Consistently responded to provider emails within standard window for optimal response.
  • Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
  • Accelerated expansion projects by guiding contracts into place and assisting in managing timely initiation and execution of each.
  • Developed contracts for legal review for presentation to senior management staff.
  • Executed contract review and contract management in submittal of fully executed documents to lenders, title companies and law firms.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
Assistant Store Manager, 03/2016 to 01/2018
Restoration HardwareDetroit, MI,
  • Interviewed job candidates and made staffing decisions.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Trained and developed new associates on POS system and key sales tactics.
  • Completed profit and loss performance reports.
  • Organized media audits and sales reports on a daily basis.
  • Built loyal customer relationships and always advised customers on purchases and promotions.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Planned and coordinated the availability of products for advertising and promotion purposes.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Assistant Store Manager, 04/2015 to 02/2016
RothysSanta Clara, CA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Cultivated long-term business strategies by generating customer feedback for process improvements.
Assistant Store Manager, 02/2014 to 01/2015
RothysScottsdale, AZ,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Strengthened program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education and Training
: , Expected in 2017
Emergency Medical Services, EMT-B Truckee Meadows Community College - Reno, NV
High School Diploma: , Expected in 2012
Sparks High School - Sparks, NV
Activities and Honors
  • First Aid/CPR
  • EMT-B

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Resume Overview

School Attended

  • Emergency Medical Services, EMT-B Truckee Meadows Community College
  • Sparks High School

Job Titles Held:

  • Contract Support Specialist
  • Assistant Store Manager
  • Assistant Store Manager
  • Assistant Store Manager


  • High School Diploma

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