Contract Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced Contract Specialist Customer Service bringing 20+ years of experience with contract administration. Expertise includes negotiating, contract preparation, satisfying deadlines, mitigating risks and assessing performance. Skilled in routinely evaluating the efficiency of contracts to determine need for amendments or extensions while ensuring full compliance with contractual obligations. Personable and dedicated and a solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Report creation
  • Credit card payment processing
  • Active listening
  • Retail sales customer service
  • Problem-solving abilities
  • Sales expertise
  • Technologically savvy
  • Conflict mediation
  • Inbound and outbound calling
  • Courteous demeanor
  • Customer relations
Contract Specialist, 12/2012 to Current
National Institutes Of Health Frederick, MD,
  • Executed contract review and contract management in submittal of fully executed documents to lenders, title companies and law firms.Sought out and evaluated vendors, negotiated prices and completed contracts.
  • Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Conducted market research, devised acquisition strategies and drafted and finalized contracts.
  • Developed contracts for legal review for presentation to senior management staff.
  • Drove expense reduction by developing cost-saving initiatives.
  • Collaborated with newly acquired and existing suppliers on various types of RFX's.
  • Reduced cost of sourcing projects by 10% average through market mitigation, demand management and negotiations.
  • Negotiated preferred terms and conditions for company to achieve significant savings.
  • Review and understand contract plans and specifications.
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
  • Assisted in development of contracting framework for various joint ventures.
  • Decreased sourcing costs through negotiation and demand management.
  • Negotiated, reviewed and managed contracts for lenders, title companies and law firms.
  • Optimized contract terms and conditions to bolster profitability and reduce risk.
  • Negotiated optimal product and service rates and terms to align with corporate budget.
  • Guided suitable resolutions on issues related to critical contracts in support of program managers.
  • Thoroughly examined business information and corporate records for investment advisors for State Auditor's Office, verifying organizational compliance with government regulations.
  • Oversaw paper contracts and digital files to ensure company policy adherence and full regulatory compliance.
  • Sourced unique items and built relationships with vendors able to reliably deliver high-quality goods.
  • Worked to resolve vendor issued by proactively communicating with market contacts.
  • Assisted project managers to prepare and analyze budgets for status updating to clients.
  • Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
  • Devised and set up phone data usage database, achieving proper tracking and helping to boost cost savings.
Customer Service Representative, 08/2003 to 06/2010
Emcor Group, Inc. Silverdale, WA,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded revenue objectives by promoting additional services to customers during service, account and sales follow-up calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted approximately 30 customers per day each with questions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
Classified Employment Advertising Representative , 05/2002 to 02/2003
Quad City Times Newspaper City, STATE,
  • Efficiently and accurately verified and updated [Type] account information.
  • Designed timelines for [Type] services to customers and alerted them of changes or updates frequently to uphold satisfaction.
  • Generated over $[Amount] in revenue by [Action].
  • Created, implemented and reported performance of [Number] campaigns to enhance brand awareness and drive profits.
  • Maintained advertising calendar to keep projects on task and meet [Timeframe] deadlines.
  • Established and enforced sales goals to boost team success.
  • Formulated plans to expand business operations, growing overall territory [Number]% in [Timeframe].
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Managed over [Number] accounts at one time while bringing in over $[Amount] in revenue over [Timeframe].
  • Negotiated contracts and fees with media professionals to secure pricing.
  • Collaborated with internal stakeholders to determine budgets for advertising campaigns.
  • Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
  • Coordinated with [Job title] and [Job title] to plan, build, carry out and measure campaigns.
  • Handled high-profile accounts worth up to $[Amount], maintaining information and alerting clients of changes.
  • Worked closely with executive team to outline company goals and transfer goals to accountholders.
  • Led [Timeframe] meetings to address issues and deliver recommendations for effective resolution.
  • Introduced training program for [Job title] to increase new account signing flow and customer satisfaction.
  • Managed [Number] high-profile accounts worth over $[Amount] while supervising team of [Number] employees.
  • Researched competitors' offerings to develop advertising campaigns that penetrated new markets.
  • Communicated the sales department and account executives to update account information.
  • Devised updates to company online presence, including main business website.
  • Found over [Number] new potential clients and successfully started accounts with [Number]%.
  • Developed attractive and engaging print and digital ads.
  • Developed relationships with [Type] clients and provided individualized customer service to maintain longevity of accounts.
  • Tracked and assessed [Type] data to make immediate changes to underperforming strategies.
  • Cold called more than [Number] potential customers each [Timeframe] and maintained [Number]% conversion rate on leads.
  • Developed and implemented advertising strategies to drive substantial growth in [Type] and [Type] areas.
  • Efficiently communicated with account holders about payment changes, product updates to increase sales by [Number]%.
  • Increased traffic to [Location] by developing and implementing attention-grabbing plans.
  • Maintained [Number]% success rate in closing sales with account holders through employing [Type] sales techniques.
Education and Training
MBA: Business Administration And Management, Expected in 05/2017
Saint Ambrose University - Davenport, IA
Bachelor of Elective Studies : Information Technology And Business Management , Expected in 05/2011
Saint Ambrose University - Davenport, IA
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Winner of the “[Company Name] Employee of the Quarter” Award, [Quarter, year].
  • Design - Responsible for creative design for prominent [project].
  • Received [Number] “exceeds expectations” ratings on performance reviews.
Awards and Accomplishments

Community Service/Volunteer Service
U.S. Corp of Engineers - Rock Island District –
Black Employment Program Manager, – 03/17 to present
MidAmerican Energy Company - Co-Chair United Way Committee – 4 years Junior Achievement Instructor – 3 years

Awards & Accomplishments
Circle of Excellence Recipient - May, 2008 Customer Service Award – August, 2009

Awards & Accomplishments
Medallion of Excellence for Outstanding Performance- December, 2011

Awards & Accomplishments
Certificate of Appreciation - May 2013

Skilled at handling multiple tasks and projects simultaneously Problem solving and analytical skills
Effective communication skills, both oral and written
Ability to stay flexible and react quickly to changing requirements as business needs change.
Ability to participate in a team environment, excellent team member Ability to make effective decisions and work independently

Deployed to assist with Hurricane Katrina 2017 5 weeks - received Commanders Coin

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Resume Overview

School Attended
  • Saint Ambrose University
  • Saint Ambrose University
Job Titles Held:
  • Contract Specialist
  • Customer Service Representative
  • Classified Employment Advertising Representative
  • MBA
  • Bachelor of Elective Studies

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