Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking Customer Service Representative with 5 years of experience working with inbound and outbound calling.

Trained in project and time management with extensive knowledge computers of and proven multitasking abilities.

Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Consistently maximize satisfaction by offering every customer industry-leading service and support.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems.

A goal-oriented worker with outstanding knowledge of customer service.

  • Call center operations
  • Communications
  • Payment verification
  • Customer Service
  • Credit card processing
  • Quick learner
  • Computer proficient
  • Multi-line phone talent
  • MS Office proficiency
  • Good listening skills
  • Money handling abilities
01/2016 to 06/2017 Contract Specialist Content Square | New York, NY,
  • Performed in-depth market research, identified optimal acquisition strategies, and prepared contracts for approval.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Led contract writing system upgrades achieving beneficial contract terms
  • Reviewed contract plans and project specifics for thorough understanding
  • Negotiated with bidders to ensure fair, reasonable and positive outcomes for all parties
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Provided exceptional customer service to diverse clientele even in high-stress environments
09/2015 to 01/2016 Telemarketing Sales Representative Tti, Inc. | Chatsworth, CA,
  • Answered calls, took messages and transferred calls to appropriate individuals
  • Skilled at client management software and computer dialing
  • Recorded contact information of customers and potential customers
  • Displayed excellent sales skills and understanding of such skills
  • Explained product prices and packages as well as answered questions and addressed concerns of customers
  • Troubleshot any issues and escalated issues to proper department
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements
  • Opened new accounts and documented personal, demographic and payment information in system
  • Set up appointments with interested customers according to schedule availability
  • Overcame objections using friendly, persuasive strategies
  • Generated minimum of 20 new leads each day
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems
  • Made average of 50 outbound and inbound calls per day
  • Provided information about available products and services including membership details and purchase advantages
  • Answered inbound telephone calls from interested customers
  • Escalated concerns or problem calls to management staff
  • Answered questions with knowledgeable responses
  • Documented all customer inquiries and comments thoroughly and quickly
  • Educated customers about brand to incite excitement about company’s mission and values
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles
  • Assisted customers with prompt and polite support in-person and via telephone
02/2014 to 08/2015 Credit Analyst Ibc | Lindsay, OK,

Managed approximately 30 incoming calls.

  • Made decisions and recommendations about extending lines of credit
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations
  • Accessed credit records to evaluate customer histories
03/2013 to 01/2014 Customer Service Representative /Office Assistant Jerry’s Solutions | City, STATE,
  • Answered constant flow of customer calls with up to 5 calls in queue per minute
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Answered customer telephone calls promptly and in appropriate manner
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Generated documents necessary for internal meetings
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Proofread and edited professional business documents prior to release and request for approval
  • Compiled customer feedback and recommended service delivery improvements to management
  • Managed customer relations and customer service through daily communication and interaction
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
Education and Training
Expected in High School Diploma | Red Oak High School, Red Oak, TX GPA:
Activities and Honors

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School Attended

  • Red Oak High School

Job Titles Held:

  • Contract Specialist
  • Telemarketing Sales Representative
  • Credit Analyst
  • Customer Service Representative /Office Assistant


  • High School Diploma

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