Contract Specialist resume example

• Answered calls, took messages and transferred calls to appropriate individuals
• Skilled at client management software and computer dialing
• Recorded contact information of customers and potential customers
• Displayed excellent sales skills and understanding of such skills
• Explained product prices and packages as well as answered questions and addressed concerns of customers
• Troubleshot any issues and escalated issues to proper department
• Obtained pricing deals, negotiated contracts and solidified beneficial agreements
• Opened new accounts and documented personal, demographic and payment information in system
• Set up appointments with interested customers according to schedule availability
• Overcame objections using friendly, persuasive strategies
• Generated minimum of 20 new leads each day
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems
• Made average of 50 outbound and inbound calls per day
• Provided information about available products and services including membership details and purchase advantages
• Answered inbound telephone calls from interested customers
• Escalated concerns or problem calls to management staff
• Answered questions with knowledgeable responses
• Documented all customer inquiries and comments thoroughly and quickly
• Educated customers about brand to incite excitement about company’s mission and values
• Answered product questions with up-to-date knowledge of sales and store promotions
• Completed paperwork, entering prescription and insurance or billing information into patient profiles
• Assisted customers with prompt and polite support in-person and via telephone

Managed approximately 30 incoming calls.

• Made decisions and recommendations about extending lines of credit
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations
• Accessed credit records to evaluate customer histories

• Answered constant flow of customer calls with up to 5 calls in queue per minute
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Answered customer telephone calls promptly and in appropriate manner
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Generated documents necessary for internal meetings
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries
• Proofread and edited professional business documents prior to release and request for approval
• Compiled customer feedback and recommended service delivery improvements to management
• Managed customer relations and customer service through daily communication and interaction
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Greeted numerous visitors, including VIPs, vendors and interview candidates