Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Human Resource Generalist who is an expert communicator and negotiator with strong conflict resolution skills. Extensive background in training, recruitment and retention, mediation and records management.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Contract-Recruiter/Trainer, 09/2014 - Current Target Media Solutions – City, STATE,
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.
Thoroughly explained the employee handbook during new employee orientations.
Created PowerPoint presentations used for business development.
Director/Regional Support Manager, 12/2013 - 08/2014 Havenbrook Homes – City, STATE,
Developed training materials and ran training sessions in staff meeting, classroom, field office, WebEx and Lync settings.
Facilitated recruiting, hiring, and onboarding processes for the department.
Developed departmental and interdepartmental processes and workflows for the fast paced and rapidly growing company.
Implemented hiring triggers and employee performances metrics for department and field offices.
Managed internal and field office property management teams (GA, FLA, AL, MN) totaling 26 employees who oversaw more than 2,800 single family rental properties.
Managed all human resources functions in addition to overall responsibilities of property management for a 45 MM dollar asset operating below budgets and maintaining above market net operation income.
Recruit, hire, train, coach and lead office personnel to grow into high-performance teams.
Conducted reference/background checks and made offer letters.
Lowest employee turnover.
Managed new hire orientation: onboarding, training, operations, and benefits policies, etc.
Developed and provided quarterly reporting on training and development metrics, including number of courses, participant profiles and evaluation results.
Ernst and Young, Price Waterhouse Coopers compliance audit scores consistently 96%.
Controlled payroll, eLABOR, ADP, commissions, PTO/FMLA and exempt/non-exempt workman's compensation.
Performed recordkeeping and administration of I-9 compliance and e-Verify.
Organize community outreach: food drives, cancer walks, charities, Atlanta Community Food Bank and Habitat for Humanity.
REAL ESTATE AWARD Outstanding Customer Service 2009/2012, Outstanding Performance to Same Store 2012 and Best Phone Shop 2008/2010, Highest CEL Survey Response Rate 2010/2011/2012.
Regional Support Manager/Trainer, 05/2007 - 01/2008 Signature Management Corporation – City, STATE,
Led and developed a comprehensive new hire, sales and training program for over 120 employees.
Recruited, hired, trained, coached and led personnel.
Managed 5 RSM's that oversaw 120 employees.
Regional Marketing & Training Manager/HR Coordinator, 05/2000 - 04/2007 Metric – City, STATE,
Recognized for designing a national training program resulting in team members achieving 30% higher proficiency ratings during periodic skills testing, evaluations and promotion scores.
Worked with HR dealing with change and onboarding processes on 20+ mergers and acquisitions.
Diagnosed issues and executed necessary recruiting/training/coaching programs.
Developed training materials to meet the needs of all department heads and SME on Customer Service, Sales & Marketing, Budgeting, Risk Management, Maintenance, Resident Retention, Fair Housing, Conflict Management etc.
Managed employees incentive and reward programs.
Increased employee engagement by 100%.
Organized job fairs to recruit non/exempt employee professionals.
Managed 10+ requisitions per month.
Repositioned underperformed teams on site across 12-state territory and reported to firm president.
Property Manager/HR Coordinator, 03/1995 - 05/2000 JPI – City, STATE,
Managed all human resource functions for 6, $30million property assets and staffs over a 5-year period.
Achieved target of increasing occupancy, and hence asset value, within given timeframe for sale.
Each property sold for above acquisition value.
Education
: Social Science, Expected in - Charleston Southern University - N. Charleston , SC GPA:
Certificate in Human Resource Management: , Expected in - Villanova University - Villanova, PA GPA:
Certified Apartment Manager: , Expected in - Atlanta Apartment Association - Atlanta, GA GPA:
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Resume Overview
School Attended
Charleston Southern University
Villanova University
Atlanta Apartment Association
Job Titles Held:
Contract-Recruiter/Trainer
Director/Regional Support Manager
Property Manager/HR Coordinator
Regional Support Manager/Trainer
Regional Marketing & Training Manager/HR Coordinator