Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Human Resource Generalist who is an expert communicator and negotiator with strong conflict resolution skills. Extensive background in training, recruitment and retention, mediation and records management.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Contract-Recruiter/Trainer, 09/2014 - Current
Target Media Solutions City, STATE,
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.
  • Thoroughly explained the employee handbook during new employee orientations.
  • Created PowerPoint presentations used for business development.
Director/Regional Support Manager, 12/2013 - 08/2014
Havenbrook Homes City, STATE,
  • Developed training materials and ran training sessions in staff meeting, classroom, field office, WebEx and Lync settings.
  • Facilitated recruiting, hiring, and onboarding processes for the department.
  • Developed departmental and interdepartmental processes and workflows for the fast paced and rapidly growing company.
  • Implemented hiring triggers and employee performances metrics for department and field offices.
  • Managed internal and field office property management teams (GA, FLA, AL, MN) totaling 26 employees who oversaw more than 2,800 single family rental properties.
Property Manager/HR Coordinator, 01/2008 - 12/2013
Simpson Housing, LP City, STATE,
  • Managed all human resources functions in addition to overall responsibilities of property management for a 45 MM dollar asset operating below budgets and maintaining above market net operation income.
  • Recruit, hire, train, coach and lead office personnel to grow into high-performance teams.
  • Conducted reference/background checks and made offer letters.
  • Lowest employee turnover.
  • Managed new hire orientation: onboarding, training, operations, and benefits policies, etc.
  • Developed and provided quarterly reporting on training and development metrics, including number of courses, participant profiles and evaluation results.
  • Supervised staff: scheduling, training, coaching, performance reviews, promotions, discipline and terminations.
  • Ernst and Young, Price Waterhouse Coopers compliance audit scores consistently 96%.
  • Controlled payroll, eLABOR, ADP, commissions, PTO/FMLA and exempt/non-exempt workman's compensation.
  • Performed recordkeeping and administration of I-9 compliance and e-Verify.
  • Organize community outreach: food drives, cancer walks, charities, Atlanta Community Food Bank and Habitat for Humanity.
  • REAL ESTATE AWARD Outstanding Customer Service 2009/2012, Outstanding Performance to Same Store 2012 and Best Phone Shop 2008/2010, Highest CEL Survey Response Rate 2010/2011/2012.
Regional Support Manager/Trainer, 05/2007 - 01/2008
Signature Management Corporation City, STATE,
  • Led and developed a comprehensive new hire, sales and training program for over 120 employees.
  • Recruited, hired, trained, coached and led personnel.
  • Managed 5 RSM's that oversaw 120 employees.
Regional Marketing & Training Manager/HR Coordinator, 05/2000 - 04/2007
Metric City, STATE,
  • Recognized for designing a national training program resulting in team members achieving 30% higher proficiency ratings during periodic skills testing, evaluations and promotion scores.
  • Worked with HR dealing with change and onboarding processes on 20+ mergers and acquisitions.
  • Diagnosed issues and executed necessary recruiting/training/coaching programs.
  • Developed training materials to meet the needs of all department heads and SME on Customer Service, Sales & Marketing, Budgeting, Risk Management, Maintenance, Resident Retention, Fair Housing, Conflict Management etc.
  • Managed employees incentive and reward programs.
  • Increased employee engagement by 100%.
  • Organized job fairs to recruit non/exempt employee professionals.
  • Managed 10+ requisitions per month.
  • Repositioned underperformed teams on site across 12-state territory and reported to firm president.
Property Manager/HR Coordinator, 03/1995 - 05/2000
  • Managed all human resource functions for 6, $30million property assets and staffs over a 5-year period.
  • Achieved target of increasing occupancy, and hence asset value, within given timeframe for sale.
  • Each property sold for above acquisition value.
: Social Science, Expected in
Charleston Southern University - N. Charleston , SC
Certificate in Human Resource Management: , Expected in
Villanova University - Villanova, PA
Certified Apartment Manager: , Expected in
Atlanta Apartment Association - Atlanta, GA
Peoplesoft, eLABOR, ADP, Ceridian, HRIS, Yardi Voyager & Enterprise, AMSI, Onesite, MRI Realpage, Lead2lease, LRO, Docusign, Blue Moon, EPMS Microsoft Office, Access, Excel, Powerpoint, Publisher, Lync, WebEx, Skype 
Professional Affiliations
Society for Human Resource Management (SHRM), Atlanta Apartment Association

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Resume Overview

School Attended

  • Charleston Southern University
  • Villanova University
  • Atlanta Apartment Association

Job Titles Held:

  • Contract-Recruiter/Trainer
  • Director/Regional Support Manager
  • Property Manager/HR Coordinator
  • Regional Support Manager/Trainer
  • Regional Marketing & Training Manager/HR Coordinator
  • Property Manager/HR Coordinator


  • Certificate in Human Resource Management
  • Certified Apartment Manager

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