Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detailed-oriented Certified Phlebotomist II/ Assistant Laboratory Manager equipped with 33+ years expertise in the Hospitality Innovative Industry. Pursuing; new professional challenged, with an opportunity at St. Francis Hospital Laboratory, and being a part of a prestigious hospital team ;that makes' a positive impact on the laboratory system; and patient healthcare services. Highly qualified phlebotomist with leadership and Analytical Problem Solving skills in all facets of Medical Laboratory Specimen Processing and phlebotomy skills. As a professional that have excellent open and clear communication skills with attention to detail. Able to work with little to no supervision while managing time and accurately drawing patient lab specimens. Strong attribute skills are exceptional bedside manners that adept in easing patients fears and anxiety while obtaining blood samples. Highly motivated and committed to delivering professional patient care with compassion, humanity, and integrity. Received recognition from senior management of superior performance that exceeded lab quotas without comprising the patients safety and allowed to contribute innovation, creativity, motivating experience to work collaboratively with patients and healthcare providers to ensure a high quality of service.

  • Staff training and development
  • Motivated team player
  • Promoted office efficiency coordinating charts, complete
  • Recruiting and Hiring
  • Process management oversight
  • Financial management
  • Excellent communication skills
  • Business planning
  • Strategic planning
  • Coordination of Administrative Activities
  • Medical billing and coding
  • Hipaa
  • Drawing Blood
  • Arterial Punctures
  • Infection Control And Aseptic Procedures
  • Recording Data
  • Blood Specimen Storage
  • Written And Oral Communication
  • Specimen Labeling Procedures
  • Measuring Vital Statistics
  • Laboratory Testing
  • Conflict resolution
  • Good listening skills
  • Organization and Time management
  • Cultural awareness
  • Multitasking abilities
  • Good telephone etiquette
  • Training & Development
  • Supervision
  • Analytical skills
  • Basic math
  • Self-motivated professional
  • Customer service
  • Written Communication
  • Teambuilding
  • Teamwork
  • Microsoft Office
  • Leadership
  • Data management
  • Microsoft Word and Excel software proficiency
Work History
Contract Medical Assistant/Certified Phlebotomist Technician, 03/2006 to 01/2018
  • Established routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented pre- and post-treatment vital signs and weight and blood pressure. Provided knowledge on education on procedures ,physician instructions.
  • Coordinated set up that required instruments to perform clinical and administration duties for Biometric Wellness Physicals.
  • Meet with team members of Star Wellness at various Hospital's or Business Corporation's events and and administered vaccines such as Vitamin B-12, Influenza, and Pneumonia, venipuncture lab draws on 15-100 patients.
  • Kept every work area clean and meet requirements of Infection Control and Aseptic Procedures.
  • Attended research meetings, took notes and provided accurate updates on projects.
  • Maintained detailed records of test results by entering data and patient information into computer.
Certified Phlebotomist Technician II/Manager's Assistant, 10/2004 to 01/2018
  • Hired,educated, and trained new employees on Health Educational Requirements, to provide exceptional patient care.
  • Demonstrated Leadership,interpersonal relationship skills, while supervising team of 8 employees for morning run that helped to resolve issues or lab discrepancy arising in order for Doctors to get lab results on time to provide preventative healthcare to patients.
  • Reduced hospital Blood Culture contamination cost by 99.9%. Implemented new procedure and trained and educated staff on proper procedure to draw blood cultures according to CAP Inspections and Joint Commission of Healthcare Organization guidelines.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture and capillary finger sticks methods with accurately labeling specimens with patient information, date and time.
  • Collected fluid or tissue samples by using appropriate collection procedures, including influenza swabs, streptococcal pharyngitis swabs and DNA spit/swab test collection procedures.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Logged patient information and recorded results into system using Cerner and Eclipse Hospital Software.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Patience in hectic work environment .
Certified Phlebotomy Technician II, 03/2001 to 10/2004
Clinical Pathology LaboratoriesCity, STATE,
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Strategically planned methods to achieve operational goals and targets on small Patient Service Center by myself collecting blood samples. Entering all data entry , ordering supplies and assisting and implementing procedure process improvement with Doctors office.
  • Collecting venipuncture blood draws on 15-50 patients daily.
  • Entered billing information and collected payments when required,including safeguarding of assets and credit card information.
  • Performed departmental related clerical data entry, inventory stock supplies and accurately including patient data information into computer system.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Organized daily work based on collection priority
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Packaged and shipped specimens to central lab daily
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Assisted physicians in follow-through of care.
  • Conducted machine safety checks according to facility policy.
  • Microdermabrasion Cosmetic Treatments
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Oriented and trained new staff on proper procedures and policies.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Managed over 50 calls daily.

Associate of Arts: Business Computers, Expected in 05/2018
Tarrant County College District - Fort Worth, TX
  • Majored in Microsoft Excel Software
Associate of Arts: Certified Medical Assistant, Expected in 1998
Arlington Medical Institute - Arlington, TX
  • Graduated with 9.5 GPA
  • Received Certified Medical Assistant Degree
  • Majored in Phlebotomy Lab Draws

Certified Medical Assistant/Phlebotomist

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School Attended

  • Tarrant County College District
  • Arlington Medical Institute

Job Titles Held:

  • Contract Medical Assistant/Certified Phlebotomist Technician
  • Certified Phlebotomist Technician II/Manager's Assistant
  • Certified Phlebotomy Technician II


  • Associate of Arts
  • Associate of Arts

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