(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Hampton University Hampton, VA Expected in Bachelor of Science : Business Management - GPA : Bachelor of Science, Business Management, Hampton University, Hampton, VA

Agile Expert Certification (AEC), SCRUMstudy

Project Management Professional (PMP), Project Management Institute

Scrum Master Certification (SMC), SCRUMstudy, SMC Equivalent

Six Sigma Greenbelt, Test Date December 2015


SOFTWARE SKILLS Microsoft Certified Application Specialist - Excel 2007 / Microsoft Office Suite Microsoft Project / PeopleSoft / Business Objects / Visio

  • US Department of State, Exemplary Performance AClaire, 2009 / 2010
  • US Department of State, Spotlight AClaire, 2009
  • US Department of State, Franklin AClaire, 2008
Bioagilytix - Contract Management Specialist
Durham, NC, 08/2014 - 02/2015
Audits new contracts, amendments, extensions and related documents for accuracy, completion, and compliance. Produces status reports, liaisons with contract administration staff and provides guidance on complex projects.
Ukpeagvik Inupiat Corporation - Issue Resolution Representative
Kaktovik, AK, 05/2012 - 09/2013
  • Resolved a wide variety of issues and inquiries related to FSA/HRA and dependent care accounts, many included financial transaction history, benefit and eligibility information, billing and payment issues, explanation of benefits, and authorizations.
  • Gathered information from computer systems. Made preliminary determinations of all issues, formulated a resolution or escalated the issue, while meeting established guidelines for productivity, schedule adherence, and quality standards.
Amazon - Program Analyst
Frederick, CO, 08/2007 - 06/2011
  • Project Manager for the Performance Management program and for the Personal Services Contractors (PSC) 401 (k) plan initiative.
  • Managed the PSC 401 (k) initiative from the initiating phase through project close. Included the management of all team members and required frequent interaction between Senior Bureau Leaders and program analyst.
  • Project Coordinator for the HRIS System - Personnel Administrative Support Subsystem (PASS) overhaul.
  • Gathered user requirements, interacted with end-user and software engineers throughout the software development lifecycle (SDLC), served as a liaison between end user-and software developers for the resolution of issues and clarification of needs.
  • Created training material and conducted end-user training.
  • Monthly preparation of department program progress review presentations.
  • Initiated personnel actions, created and maintained monthly reports, analyzed data and made recommendations to the HR Specialists and Management regarding the resolution of HR issues. US Department of State, Rosslyn, VA ) Program Analyst - 08/2007 to 06/2011
  • Applied qualitative and quantitative methods in the analysis and resolution of Human Resources processes and systems.
  • Analyzed and evaluated the effectiveness of programs and/or operations in meeting established goals and objectives.
  • Analyzed program performance data to identify slippage and impact. Prepared status reports for bureau program areas, which often influenced the decisions of managers.
  • Planned and carried out projects to improve the efficiency and productivity of organizations within the bureau. Identified and made recommendations to resolve problems and situations after performing analysis.
  • Developed detailed procedures, guidelines, and Standard Operating Procedures (SOPs) to supplement established regulations and/or to improve upon established regulations.
  • Created end-used reports to recommend and implement quality control measures. The analysis and application of administrative laws, policies, and regulations to determine the appropriateness of all recommended solutions.
Department Of Health And Human Services - Team Lead
City, STATE, 06/2005 - 07/2006
  • Provided support to end users of the HRIS System - eOPF.
  • Identified, researched and resolved technical problems.
  • Documented, tracked and monitored user problems to ensure timely resolution.
  • Identified and made recommendations for the training needs of the end users.
  • Retirement System Modernization (RSM) Project: Directed to team members by setting team goals, conducting team meetings and reviewing team and individual performance.
  • Made recommendations regarding team training needs, led training development, and conducted impromptu training sessions, both individually and collectively.
  • Received and reviewed cases from other team leads, and guided team members regarding the resolution of these cases identified as problem/special needs cases.
  • Reviewed and processed the closing of retirement cases and determined the final disposition of problem cases.
  • Served as liaison with Subject Matter Experts.
General Dynamics (HRI) - File Collection Section Head
City, STATE, 06/2002 - 02/2005
  • Created and maintained personnel records, performed PeopleSoft data entry, reviewed and revised requisitions. Assisted recruiters with the scheduling, tracking, travel and relocation arrangements for candidates. Conducted research of employee records and company policy to resolve employee issues and advise managers. Prepared reports and spreadsheets. Handled inquiries from background investigators and employees.
  • Assigned to the Federal Erroneous Retirement Coverage Corrections.
  • Supervised and scheduled staff, prioritized/monitored progress of all tasks assigned to File Collection Section, including training new employees. Identify staff training needs, implemented new procedures and quality control measures.
  • Efficient file management included: reviewing/processing all inbound/outbound OPF's (Official Personnel Folders), assigned/reassigned OPF's to analysts, prepared/maintained OPF's, reports, logs and spreadsheets. Acted as a liaison to all stakeholders, including vendors, government agencies and other service providers.
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Monthly preparation of department program progress review presentations
Liaison, Training, Human Resources, Progress, Quality Control, Administrative Support, Hr, Hr Information System, Hr Issues, Hris, Operations, Performance Management, Project Coordinator, Project Manager, Quantitative, Sdlc, Software Development, Solutions, Sops, Structured Software, Arrangements, Collection, Data Entry, Employee Records, File, File Management, Peoplesoft, Personnel Records, Scheduling, Staff Training, Benefits, Billing, Flexible Spending Account, Fsa, Cases, Closing, Helpdesk, Helpdesk Support, Leads, Team Lead, Six Sigma, Six-sigma, Audits, Contract Administration, Contract Management, Contracts, Government Contract, AClaire, Excel, Microsoft Office, Microsoft Project, Ms Office, Pmp, Project Management, Visio, Business Management

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