Enthusiastic accounting manager offering over 16 years of experience in customer service and project management eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Recognized for inspiring management team members to excel and encouraging creative work environments. Motivated to learn, grow and excel.
- Vocal experience
- Volunteer/Team Management
- Profiency with MS Office and web-based reporting tools
- Project organization
- Accounts payable expertise
- Account Reconciliation
- Fiscal reporting
- Relationship building
- Financial administration
- Onboarding and training
- Experience using various operating systems such as PeopleSoft, Lawson, etc.
- Attentive and Detail Oriented
- Self-Motivated
Camp Hill, PA, 04/2018 - Current
- Recruited volunteers for choirs and worship teams.
- Coordinated music and special vocals for each worship service.
- Performed music as lead vocalist.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Coordinated and participated in programs such as worship, study, fellowship and to increase church member's service throughout community.
- Coordinated and spearheaded fundraising activities for missions and evangelism projects.
Hampton, VA, 03/2015 - Current
- Maintained and distributed departmental balanced score card information to highlight staff productivity, invoice processing workflow and cost allocations.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Trained and supported new hires to educate on process flow and interdepartmental procedures.
- Managed accurate and timely processing of over 170,000 invoices per month.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Helped to research, vet and onboard new vendors, set up contracts and establish connections.
- Effectively manage staff of 13 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared US, multistate and international tax returns for business clients.
Enfield, CT, 09/2008 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office.
City, STATE, 06/2004 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Entered customer interaction details in Catalyst, Cognizant owned application to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
I have been employeed with the same legacy company since 2004. The legacy company went through 3 mebrgers between 2006 to current inclueing acquired by Mellon, then Bank of New York and now Cognizant Technology. Within my 16 years, I have assumed many roles using my individual characteristics and strengths along with aquired business knowledge and expertise to excel.
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School Attended
- Shakamak Jr-Sr High School
Job Titles Held:
- Contemporary Worship Leader
- Accounts Payable Manager
- Special Services Supervisor
- Customer Service Representative
Degrees
- High School Diploma
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