Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Energetic professional who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Customer-focused with proven ability to establish rapport and contribute to company success.

  • Performance driven professional with a proven track record of over 14 years customer service and progressive inside/outside sales using a consultative- solutions focused approach.
  • Effectively consulted with business owners, Mid-Senior Level Management, key decision makers, influencers, staff, employees and customers regarding needs analysis, business solutions, policies, procedures and conflict resolution in various industries.
  • Strong relationship building skills with the ability to develop long-term strategic partnerships to promote opportunities.
  • Achieved significant success researching, analyzing, solving complex problems, identifying sales opportunities, territory management, penetrating new and long targeted accounts, prospecting, closing, relationship building, business development, account management, presenting proposals, negotiating pricing and contract terms in challenging sales environments.
  • Possess highly effective oral and written communication skills for dealing with all levels of professionals.
  • Offer the drive, flexibility and skill sets needed to achieve and exceed organizational goals and expectations.
  • Consistently met and exceeded individual department sales goals and was recognized as "Extreme Star Sales Performer" quarterly.
  • Recognized as a member of one of the "Top Ten" profitable branches in the country in 2008 and "Top Unit" in the country for September 2009 rankings.
Contact Representative/Mail and File Clerk-FT (40 hours), 01/2014 to Current
Internal Revenue ServiceCity, STATE,
  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact.
  • Address wide range of issues/problems that require unique solutions.
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
  • Secure, analyze and protect sensitive personal and financial information.
  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.
  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
  • Work in a number of offices throughout the IRS providing clerical support.
  • Receive, open, sort, and distribute both incoming and outgoing mail; route mail to various points within and outside the organization.
  • Ensure all mail contains sufficient information for proper delivery.
  • Maintain logs for mail accountability purposes.
  • Screen documents, forms, and letters addressed or routed to various offices; research correspondence not addressed to specific functional areas.
  • Receive and process incoming and outgoing registered and certified mail, and express mail shipments.
  • Identify forms or documents requiring special priority handling and treat them accordingly.
  • Screen material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determine proper office which the material should be sent.
  • Maintain appropriate records and/or logs for tracking and reconciliation purposes.
  • Review and process outgoing mail through the mail-metering system; obtain and provides mail count data to appropriate person.
Retail Sales Associate-Commissioned-PT (25 hours), 07/2012 to 05/2013
Macy'sCity, STATE,
  • Greeted and made a connection with customers: ask questions and listen to shoppers' needs, then give options and advice on meeting those needs.
  • Inspired the customer to buy, celebrate the purchase and create a lasting impression of the shopping experience, Macy's and the purchase.
  • Demonstrated commitment and ability to establish rapport, build lasting customer relationships and loyalty through personal interaction and maintenance of a client file.
  • Maintained fitting rooms by ensuring that they are ready for customers, cleared of merchandise and returned to proper area of the selling floor.
  • Organized and maintained selling floor presentations and restock inventory as needed.
  • Learned and demonstrated proficiency in Macy's systems and procedures to enhance selling efficiencies.
  • Consistently met and exceeded individual department sales goals and was recognized as "Extreme Star Sales Performer".
  • Demonstrated ability to work effectively as part of a team; in addition to, taking initiative independent of direct supervision.
  • Effectively multi-tasked, while being attentive to customers and remaining flexible to the needs of the business.
Senior Staffing Consultant-FT (40 hours), 2007 to 05/2010
Randstad USACity, STATE,
  • Developed, managed, qualified, and maintained a portfolio of clients and prospective clients that were aligned with the market's strategy in specified territories and zip codes.
  • Created and maintained Top of Mind awareness through effective lead generation, cold calling, and in-person visits which fostered a consultative relationship, generated new accounts and increased business with existing clients.
  • Effectively recruited, interviewed, retained, coached and developed temporary employees, understanding their needs and helping them meet their professional goals.
  • Marketed the temporary employees' skills, knowledge and abilities to the right companies to make the best match for the Client and the temporary employee.
  • Consistently collaborated with a business partner and colleagues to effectively manage the profitability of our business including volume, pricing, and management of days sales outstanding (DSO).
  • Developed and presented proposals to address business needs, objections, negotiate pricing and service terms for new and existing business to "close the sale".
  • Recognized as a member of one of the "Top Ten" profitable branches in the country in 2008 and "Top Unit" in the country for September 2009 rankings.
  • Managed a flexible staff of 80-90 industrial employees combined for three "Key Accounts" and several smaller accounts which average gross revenue were over $600,000 per quarter.
  • Increased sales revenue, GM%, GM$ on average of atleast 50% with existing accounts and new business development.
  • Participated in local professional, business and civic organizations to enhance business development and promote Randstad brand recognition.
  • Dedicated 70%-80% of time to new business development and growth of existing accounts.
  • Targeted a minimum of 150 "key contacts" at 100 companies with atleast $10K in GM$ per year.
  • Performed daily financial activities (invoices, adjustments, payroll-billable hours, accounts receivable /payable, and collections).
Customer Service Representative, I-FT (40 hours), 04/2006 to 05/2007
Sedgwick CMSCity, STATE,
  • Acted as a primary liaison with the client's management team, associates and customers in resolving problems related to the application processing of insurance claims (WC, STD, GL, FMLA, and PL) for an inbound /outbound call center environment.
  • Entered verbal and written application/incident information accurately for over one hundred clients into the claims management system in a time sensitive manner.
  • Ensured that the client's internal and external requirements were consistently implemented and adhered.
  • Educated and informed customers by telephone, written correspondence and/or the claim system about the documentation required to process a claim, required time frames, payment information and the status of the claim.
  • Evaluated the facts of a customer situation surrounding the claim according to the company’s policies and procedures.
  • Thoroughly reviewed insurance claims to ensure they are complete, accurate and not fraudulent.
  • Corresponded with doctors, clients, customers or employers for additional information if needed.
  • Consulted with the company’s legal counsel to determine the best course of action in complex claims..
  • Advised customers of settlements, authorized payments and process timeframes.
Marketing Associate/Business Sales-FT (40 hours), 05/2004 to 09/2005
Eperformax, IncCity, STATE,
  • Provided detailed, personalized, wireless solutions in an inbound/outbound call center for equipment/device used domestically and internationally for business customers.
  • Provided competitive service and pricing for current cutting edge wireless technology.
  • Consistently met and exceeded department sales quota while adhering to the quality procedures and policies for the T-Mobile client account.
  • Received excellent reviews and observations from Eperformax management, T-Mobile management and T- Mobile business customers.
Customer Service Representative, I /Sales/ Retention Specialist-FT (40 hours), 03/2001 to 2004
A.T. & T. WirelessCity, STATE,
  • Maintained a current knowledge of the company's policies and procedures in order to provide customers with correct information and effective problem solving techniques.
  • Provided effective explanation of customer bills and resolved billing discrepancies.
  • Used effective sales communication and relationship-building skills to achieve success in selling AT&T Wireless products and services in an inbound/outbound call center environment.
  • Retained existing customer relationships by providing quality service, asking probing questions and resolving their concerns.
  • Researched and resolved complex problems for customers efficiently by following company policies and procedures while utilizing diplomacy to avoid difficult situations.
  • Demonstrate technical knowledge of service problems through identification, troubleshooting, and resolution of service problems.
Diploma: , Expected in 1990
Fairley High School - Memphis, TN

Diploma-Fairley High School, Memphis, TN

BS: Business Administration, Expected in
Capella University - Minneapolis, MN

Capella University, Minneapolis, MN, BS Business Administration, Anticipated Graduation 2018


Sales, Outbound Call Center, Pricing, Retail Sales, Clients, Wireless, Call Center Environment, Customer Service, Customer Service Representative, Human Resources, Receptionist, Accounts And, Accounts Receivable, Adjustments, Business Development, Cold Calling, Collections, Credit, Existing Accounts, Increased Sales, Invoices, Key Accounts, Human Resources, Lead Generation, New Accounts, New Business Development, Insurance Claims, Medical Claims, Payroll, Proposals, Sales Revenue, Staffing, Billing, Effective Sales, Problem Solving, Solutions, Correspondence, Telephone, File, Business Sales, Marketing, Sales Quota, Sales Representative, Auto Insurance, Claims, Documentation, FMLA, Insurance Claims, Liaison, Short-term Disability, STD. Inventory, Maintenance, Retail, Retail Marketing, Sales Associate, Sales Goals, Selling Floor, Selling, Clerical, Clerical Support, Clerk, File Clerk, Reconciliation, Database, Database Systems, Technical Assistance, Account Management, Challenging Sales, Closing, CRM, Customer Relationship Management, Exceed, Excel, Inside/outside Sales, Microsoft Office, Ms Office, Outlook, Outside Sales, Peoplesoft, Powerpoint, Microsoft Word, Prospecting, Relationship Building, Territory, Territory Management

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School Attended

  • Fairley High School
  • Capella University

Job Titles Held:

  • Contact Representative/Mail and File Clerk-FT (40 hours)
  • Retail Sales Associate-Commissioned-PT (25 hours)
  • Senior Staffing Consultant-FT (40 hours)
  • Customer Service Representative, I-FT (40 hours)
  • Marketing Associate/Business Sales-FT (40 hours)
  • Customer Service Representative, I /Sales/ Retention Specialist-FT (40 hours)


  • Diploma
  • BS

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