consumer safety technician resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am applying for an opportunity to serve in one of the details within The Office of International Programs. As appropriate, I am requesting first choice of consideration for the position of Program Support Specialist GS-301, and secondary consideration for the position of Program Analyst (Overseas Operations) GS-343. I have provided a brief overview of my qualifications and experience as a Consumer Safety Technician (OA), GS-303-7 which I prayerfully hope makes me the ideal candidate to assist in the daily office functions and mission within your organization. In addition, I possess a professional and loyal skill set as a Military Veteran along with dedicated service.

  • Acquisitions
  • Back-up
  • Customer Service
  • Graphic design
  • Information systems
  • Word
  • Personnel
  • Project management
  • Safety
  • Seminars
  • Spreadsheets
  • Phone
  • Health and safety expertise
  • Vehicle safety
  • Health and safety compliance
  • Food safety regulations
10/2010 to Current Consumer Safety Technician Sanctuary Camelback Mountain | Paradise Valley, AZ,
  • My duties and responsibilities are to assist wherever needed in the daily operations of the Investigations Branch.
  • These duties include but are not limited to preparing and analyzing word documents, emails, spreadsheets, FDA specific data bases, sample collection management, and assisting the Field Level Consumer Safety Officers.
  • In addition I also am responsible for the management of various administrative functions such as timekeeping, fleet maintenance, travel authorizations, logistical acquisitions and distributions, meeting coordination and appropriate follow-up to ensure completion.
  • I have and continually attend FDA Trainings such as "How to give Exceptional Customer Service over the Phone. Administered by Fred Pryor Seminars and a host of others.
  • Secondary Consumer Complaint Coordinator on a daily basis who has been though training in Rockville, MD.
  • Requires extensive interaction with consumers, company owners, state liaisons and Regulatory personnel which lead to a whistle blower complaint which ended in a company warning letter and recall of millions of dollars of inventory
  • My work ethic has earned me a reputation for good attendance and hard work.
02/2008 to 06/2011 Security Officer Ccc Information Services Inc. | Eau Claire, WI,
  • Worked under contract as a federal law enforcement agents to secure all personnel and multi million dollar property within the Federal Government
  • Monitored up to 30 security cameras and fire, building and alarm systems.
  • Skillfully operated converyour and hand held scanning equipment to keep entrance lines moving efficiently.
  • Documented all security-related situations, including threats and injuries in in-depth reports for submission to on duty supervision
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
02/2001 to 04/2006 Paralegal Ltd Lane Transit District | Eugene, OR,
  • One of the lead Paralegals for the 18th Aviation Brigade from 2002 to 2006
  • Drafted motions, briefs and other legal documents associated with litigation and court-martial process.
  • Once single handedly self taught and then trained High Ranking Military Officers and Lead Counsel on proper procedures on a Military Flight Evaluation for the soul purpose of grounding a Pilot.
  • Was also responsible for coordinating all facilities personnel and equipment for any and all court-martial and Flight Evaluations.
  • Facilitated efficient communication between judges, court administration, government agencies and attorneys.
  • Researched cases and attained affidavits to support supervisors and case needs.
  • Managed case correspondence on behalf of several attorneys within the 18th Airborne Corps!.
09/1998 to 02/2001 Bus Operator Allen AME Transportation Corp. | City, STATE,
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Assisted disabled passengers in boarding and exiting bus.
  • Maintained timely adherence to schedules and safety protocols.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Education and Training
Expected in 05/2004 to to Associate of Science | Computer And Information Systems Security Campbell University, Buies Creek, NC GPA:
Activities and Honors
  • May 2012 FDA Fundamentals for ORA Mission Support Professionals- OD108 at ORA-U.
  • This was a very intense one week training which focused on the overall development of support professionals here at FDA.
  • The course indoctrinates its participants to the Historical Background of the FD&C Act and the regulations, Food and Drug Law and FDA Jurisdiction.
  • The course had very detailed pre requisites that gave us an overall Tour of the entire FDA and an Orientation to ORA.
  • Daily quizzes and a Final exam was given in order to receive a Certificate of Successful Completion and Continuing Education Units for the course.
  • The completion of this course covered every aspect of what a support professional should know to be able to accomplish their mission in their current position up to and including the Executive Support Level.
  • Sept 2012 Consumer Complaint Coordinator Workshop This course was an opportunity for Consumer Complaint Coordinators to learn and develop new courses of action to facilitate complaints on a National Level.
  • New improvements and insight to FACTS, Oradss and many other ORA Applications were introduced to some and perfected for others.
  • This course was the first of its kind and will allow Consumer Complaint Coordinators to disseminate information to its respective regions more cohesively.
  • Sept 2021 ORA QMiS Training The course was given here at the Atlanta District for secure storage and control of company documents.
  • The system is compliant with current regulatory standards and allows for e-routing of documents for e-signature approval which helps control, automate, and streamline document flow.
  • Military Service Feb, 2001- Nov 2009 Paralegal (27D) .My duties and responsibilities as a and Experience US Military Paralegal is the paramount basis for my daily work ethic of timeliness, professionalism and attention to details in every task entailed to me.
  • I have worked in a leadership capacity assisting Generals, and Commanders of all levels in proper protocol on administering the Laws and Court Martial proceedings as outlined in the Uniformed Code of Military Justice under the direct leadership of the Staff Judge Advocate.
  • My daily responsibilities required dictation, victim/ witness interviewing, security team coordination, press liaison, pre and post-trial coordination while ensuring all parties involved had the proper courtesy and rights due during these troubled situations.

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Resume Overview

School Attended

  • Campbell University

Job Titles Held:

  • Consumer Safety Technician
  • Security Officer
  • Paralegal
  • Bus Operator


  • Associate of Science

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