Personable and responsible Cashier/Teller with 5 years in retail and customer service. Solid team player with upbeat, positive attitude. Highly enthusiastic customer service professional with 20 years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed. Worked under strict deadlines and responded to service requests and emergency call-outs. Guaranteed positive customer experiences and resolved all customer complaints. Answer consumer calls concerning credit reporting discrepancies and score information Respond to letters and correspondence following Fair Credit Reporting (FCRA) and departmental guidelines Maintain daily compliance deadlines by submitting disputes and processing dispute results in a time manner Review bankruptcy, subpoena and other legal documents and direct to appropriate department Update daily productivity results and report to management Review consumer correspondence and respond as needed Coordinate associate appreciation and recognition events and projects and monitor employee suggestion box Create department reports and correspondence as necessary Ensure that all FCRA, corporate and security compliance guidelines are met and maintained daily Check and secure department cabinets, file room, shredder bins and cube for sensitive information Assist the Emergency Response Team as a Floor Monitor with maintaining associates safety Review and update department policy and procedures Check department voicemail box for consumer's credit report request and/or other request Schedule appointments and meetings for team as well as Supervisors/Leads and department floor Taking notes on our team meeting.
Performing conference call to obtain the information needed to complete a credit request.
Loan officer, 06/2001 - 05/2002 New Century Mortgage – City, STATE,
Provided service in every aspect as needed in the department Served as back up answering customer service calls Processed mail, provided written responses to consumer Handled walk in customers Processed mortgage application Collected all proper documents to process a loan Took application from walk in and call in customers to process a mortgage application.
Checked company voicemails for consumer requesting mortgage information.
New account rep, 01/1 - 07/2001 Washington Mutual Bank – City, STATE,
Handle all walk in customer to guide them to the right department Assisting walk in and call in regarding questions and concerns.
Assisting in opening and closing account Preparing seminars to inform potential customers about our service and products.
Assisted in Investments, such as Annuities, Mutual funds ect.
Assisted the teller line, and referring our customers to open a new account within our company.
Processed Mortgage applications.
Educational Background
High School Diploma: High School Diploma , Expected in 1989 - San Gabriel High School - San Gabriel , CA GPA:
Languages
Bilingual Spanish/English
Skills
Cash handling Professional and friendly Careful and active listener Schedule appointments, closing, Credit, customer service, funds, Investments, legal documents, letters, meetings, mail, Taking notes, reporting, safety, seminars, fluent Spanish, written
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