Results-driven professional with over 18 years of experience within financial aid, customer service, and client services. Analytical coordinator skilled in successfully improving efficiency through aligning interdepartmental efforts. Clear communicator focused on building and maintaining valuable relationships and delivering the highest quality client service. Aspiring to utilize my customer service skills to secure employment within the banking industry and continue my expertise in client services.
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· Accomplished SAE 10-day goal by assisting students complete their FAFSA application after student’s initial enrollment with our admission team.
· Increased file completion rate of 91% each semester to meet goal of enrolling 120 students.
· Accurately without errors processed all student payment contracts before the start of each semester.
· Maintain at least 95% accuracy for all student files submitted.
· Reduced student calls on finalizing financial aid by 6% through increased efficiency and departmental coordination.
· Repeatedly achieved targeted goal of 85%+ repackaged on week one and 250 to 432 students every six weeks.
· Coordinated, awarded, and reconciled over $185K federal college funding.
· Reduced processing time nearly 50% by developing customization worksheet to expedite verification.
· Oversaw caseload of more than 1300 students.
· Acted as hiring supervisor in management of interviews, hiring, and payroll for $120K yearly budget work study program.
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