Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Seeking to update skills needed to excel as a new Mortgage Closer. Ability to work well

within a busy, often fast-paced environment. Keen to learn and develop new skills. Competent and

knowledgeable in financial regulations and employs a critical eye toward document details -motivated,

proactive professional with 10+ years' demonstrated success completing concurrent projects for myriad

clients in the mortgage & loan industry, including preparation of Conventional, Jumbo, Fixed-Rate and

Adjustable-Rate mortgage documents. Technologically-savvy problem-solver with excellent written and

verbal communication skills.

  • Active listening skills
  • Communication skills
  • Problem solving skills
  • Multitasks with strong attention to detail
  • Thrive in fast pace environments
  • Residential Loans
  • Loan to Value Ratio Calculations
  • Debt-to-Income Ratios
Work History
06/2010 to 06/2016
Consumer Loan Processor Altra Federal Credit Union West Salem, Village Of,
  • Provided customers with excellent service while assisting with navigation of lending process.
  • Managed over 50 customer calls per day
  • Use research, problem solving, and analytical skills to complete tasks with utmost efficiency.
  • Worked under minimal supervision to gather, compile, and evaluate detailed information.
  • Managed risk by researching customers, obtaining credit and payoff information, and ensuring all gathered information was up-to-date.
  • Received Loan Officer Authority for consumer loans.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Organized and finalized loan applications for underwriter review.
  • Collected and organized data for use in key decision-making.
  • Assisted upper-level management in administrative decision-making procedures.
  • Influenced decision-making processes by presenting research findings to senior leaders.
  • Built positive strategic relationships with key decision-makers to support health strategies and initiatives.
  • Collected and organized data used by management in key decision-making.
  • Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
  • Assisted families with objective and informative advice to aid in decision-making.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
01/2009 to 04/2010
Mortgage Collection Specialist Spokane Teachers Credit Union (Stcu) Coulee City, WA,
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances in call center working environment.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Collected and organized data for use in key decision-making.
  • Presented key decision-makers with new and updated account strategies.
  • Exercised meticulous problem-solving skills with systematic thinking and informed decision making.
  • Composed social, legal and economic impact statements to inform decision makers of regulatory matters.
  • Exercised proper judgment and decision making to analyze over 150 Mortgage Modification claims per week.
09/2006 to 01/2009
Mortgage Loan Processor & Closer Navy Federal Credit Union City, STATE,
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, Government Insured, Conforming and non-Conforming loans.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Evaluated approvals against established bank and government lending standards.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Reviewed loan files and updated to match current standards.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Reviewed and validated details of loan applications and closing documentation.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained active pipeline of 30 mortgage loans per month.
12/2004 to 09/2006
Member Service Representative Navy Federal Credit Union City, STATE,
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Completed training and worked effectively under high-pressure client services environments.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Expected in 06/2018
Associate of Science: Surgical Technology
Virginia College - Pensacola, FL,

School unexpectedly closed all campuses before I could graduate.

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School Attended

  • Virginia College

Job Titles Held:

  • Consumer Loan Processor
  • Mortgage Collection Specialist
  • Mortgage Loan Processor & Closer
  • Member Service Representative


  • Associate of Science

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