Customer-focused, adaptive and results-oriented Banking Professional with 13 years of experience in customer relations, while delivering value-added risk management and loan processing solutions to managers. Highly analytical, deadline-driven and resilient Consumer Asset Processor who completes loan processing activities with high level of accuracy and speed. Resourceful and meticulous team player seeking to leverage a background of working effectively individually or within a team for a progressive organization.
Strong customer relations
Microsoft Office suite expert
Banking Industry Knowledge
Customer needs assessment
Excellent verbal and written communication skills
Effective Time Management
Processed and closed $3M+ in equity loans each month by closing a minimum of 25 applications monthly.
Opened $500K+ in deposits each month by selling different bank products.
Reviewed financial documents for accuracy in accordance to corporate policy and standards in preparation for underwriting approval.
Supervised 3 employees as a backup head teller and ensured optimal workflow.
Remotely trained and supported up to 10 offshore-based associates and managers on best practices, protocol and outsourced activities to maximize productivity.
Monitored staff performance and periodically reviewed team work to deliver recommendations for optimizing efficiency.
Collaborated with cross-functional team members to communicate updates or improvements for advancing shared organizational goals.
Received verbal and written praise from clients, management and colleagues for delivering superior service.
Consumer Asset ProcessorBBVA Compass Bank - Birmingham, AL01/2011 - Current
Assisted in closing $80M+ in consumer loans monthly by working as a team on applications from all over the country.
Successfully closed an average of 25 loans per month.
Complied with regulatory requirements, including HMDA, the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act to reduce risk.
Maintained strict confidentiality of bank records and client information.
Maintained friendly and professional customer interactions to drive satisfaction and retention.
Reviewed 20+ financial statements and loan documents per day for corrective action or strategic planning.
Personal BankerFirst Commercial Bank Synovus Corp - Birmingham, AL06/2006 - 01/2011
Strengthened and developed new business with existing customers by prospecting and identifying qualified leads to enhance relationship and dependability.
Provided research and maintenance of customer accounts as requested and resolved any concerns they had.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Advised clients on bank products, such as mortgage, educational and personal loans.
Processed quarterly vault and ATM audits with a zero error rate as a backup head teller.
TellerWachovia Bank NA - Birmingham, AL09/2003 - 06/2006
Created strategies to develop and expand sales of
services to existing customers, yielding $1M+ in monthly
deposits and loans.
Executed customer transactions, including deposits,
withdrawals, money orders and checks.
Rapidly and efficiently prepared customer ATM
cash and change orders.
Sold cashier's checks, traveler's checks, and money orders to drive additional revenue gains.
Organized, stocked and maintained teller window
Executed wire transfers, stop payments and account
transfers, and processed exchange and foreign currency.
Ensured customer satisfaction ratings by timely
offering proactive resolution ideas while driving actionable responses to
questions, concerns, or challenges.
Bachelor of Science: Business ManagementMiles College - Birmingham, AL