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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dependable and personable Medical Office professional with 20-year track record of providing organization and structure in medical office environments. Detail-oriented approach to organizing files, scheduling appointments and assisting patients with their needs.

Skills
  • Insurance billing
  • Planning and coordination
  • Customer service
  • Invoice generation
  • Project organization
  • Team Meetings
  • Administration
  • Unemployment Claims
  • Discharge Planning
  • Organization
  • Communications
  • Problem resolution
  • Administrative support
  • Operational improvement
  • Incident Reports
  • Social Services
  • Experience
    08/2005 to 05/2008
    Consumer Aide Chirotouch Remote, OR,

    .

    • Documented client progress in charts and logbooks.
    • Improved patient outlook and daily living through compassionate care
    • Delivered high level of assistance with cooking, meal preparation and shopping.
    • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
    • Maintained clean and well-organized environment to promote client happiness and safety.
    • Maintained patient hygiene by administering baths and shaves.
    • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
    • Managed various daily job tasks, including patient transportation and appointment scheduling.
    • Monitored client behaviors and emotional states, reporting concerns to family and supervisor and documenting information in files.
    • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
    • Furnished personal care to clients within private home settings and championed patient independence and well-being.
    08/1999 to 12/2003
    Office Manager Hca Bee Cave, TX,
    • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records..
    • Managed office inventory and placed new supply orders.
    • Managed client correspondence, payment scheduling, record tracking and data communications.
    • Organized patient files and streamlined operations to improve efficiency.
    • Performed billing and collection
    • Collaborated with Dr. Petrilla to provide comprehensive patient care.
    • Wrote comprehensive goals and patient treatment plans.
    • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
    • Reviewed account information to confirm patient and insurance information is accurate and complete.
    • Determined correct ICD-10 and CPT codes for use in medical record.
    • Evaluated charts, documents and orders, and made timely corrections.
    08/1997 to 08/1999
    Medical Office Specialist The Travelers Companies Chantilly, VA,
    • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
    • Acquired insurance authorizations for procedures and tests ordered by attending physician.
    • Consistently informed patients of financial responsibilities prior to services being rendered.
    • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
    • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
    • Assisted with referrals and prepared medical records for patients.
    • Maintained confidentiality of records relating to clients' treatment
    • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
    • Scheduled appointments for patients via phone and in person.
    • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
    • Submitted diagnosis and procedure codes for insurance companies.
    • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
    • Contacted pharmacies to submit and refill patients' prescriptions.
    02/1995 to 08/1997
    Workers' Compensation Case Manager Dr. Linda Bland City, STATE,
    • Acquired insurance authorizations for procedures and tests ordered by attending physician.
    • Wrote detailed clinical phone messages for physicians.
    • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
    • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
    • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
    • Assisted with referrals and prepared medical records for patients.
    • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
    • Maintained confidentiality of records relating to clients' treatment
    • Scheduled appointments for patients via phone and in person.
    • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
    • Called in prescription refills for patients.
    • Registered patients and scheduled appointments.
    • Submitted diagnosis and procedure codes for insurance companies.
    • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
    Education and Training
    Expected in 06/1982
    High School Diploma:
    Westwood High School - Fort Pierce FL,
    GPA:
    Expected in
    Associate of Science:
    Indian River State College - Ft. Pierce, FL
    GPA:

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    Resume Overview

    School Attended

    • Westwood High School
    • Indian River State College

    Job Titles Held:

    • Consumer Aide
    • Office Manager
    • Medical Office Specialist
    • Workers' Compensation Case Manager

    Degrees

    • High School Diploma
    • Associate of Science

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