Dependable and personable Medical Office professional with 20-year track record of providing organization and structure in medical office environments. Detail-oriented approach to organizing files, scheduling appointments and assisting patients with their needs.
Skills
Insurance billing
Planning and coordination
Customer service
Invoice generation
Project organization
Team Meetings
Administration
Unemployment Claims
Discharge Planning
Organization
Communications
Problem resolution
Administrative support
Operational improvement
Incident Reports
Social Services
Experience
08/2005 to 05/2008
Consumer AideChirotouch – Remote, OR,
.
Documented client progress in charts and logbooks.
Improved patient outlook and daily living through compassionate care
Delivered high level of assistance with cooking, meal preparation and shopping.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Maintained clean and well-organized environment to promote client happiness and safety.
Maintained patient hygiene by administering baths and shaves.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Monitored client behaviors and emotional states, reporting concerns to family and supervisor and documenting information in files.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
08/1999 to 12/2003
Office ManagerHca – Bee Cave, TX,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records..
Managed office inventory and placed new supply orders.
Managed client correspondence, payment scheduling, record tracking and data communications.
Organized patient files and streamlined operations to improve efficiency.
Performed billing and collection
Collaborated with Dr. Petrilla to provide comprehensive patient care.
Wrote comprehensive goals and patient treatment plans.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Determined correct ICD-10 and CPT codes for use in medical record.
Evaluated charts, documents and orders, and made timely corrections.
08/1997 to 08/1999
Medical Office SpecialistThe Travelers Companies – Chantilly, VA,
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Acquired insurance authorizations for procedures and tests ordered by attending physician.
Consistently informed patients of financial responsibilities prior to services being rendered.
Collected information, verified insurance and collected co-payments for average of 30 patients each day.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Assisted with referrals and prepared medical records for patients.
Maintained confidentiality of records relating to clients' treatment
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Scheduled appointments for patients via phone and in person.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Submitted diagnosis and procedure codes for insurance companies.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Contacted pharmacies to submit and refill patients' prescriptions.
02/1995 to 08/1997
Workers' Compensation Case ManagerDr. Linda Bland – City, STATE,
Acquired insurance authorizations for procedures and tests ordered by attending physician.
Wrote detailed clinical phone messages for physicians.
Collected information, verified insurance and collected co-payments for average of 30 patients each day.
Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Assisted with referrals and prepared medical records for patients.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Called in prescription refills for patients.
Registered patients and scheduled appointments.
Submitted diagnosis and procedure codes for insurance companies.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Education and Training
Expected in 06/1982
High School Diploma: Westwood High School - Fort Pierce FL, GPA:
Expected in
Associate of Science: Indian River State College - Ft. Pierce, FL GPA:
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