consumer affairs representative i resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. [Job Title] who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
  • Strong problem solving aptitude
  • Marketing savvy
  • Exceptional workflow management
  • Works well under pressure
  • Social media knowledge
  • Attention to detail
  • Excellent communication skills
  • Articulate and well-spoken
  • Excellent planner and coordinator
SUNY Empire State Fredonia, NY Expected in 2013 Bachelor of Science : Business Administration - GPA :
SUNY Empire State College Fredonia, NY Expected in 2008 Associate of Science : Communication - GPA :
SUNY Jamestown Community College Jamestown, NY Expected in 2000 Sponsored by Welch's 2000-2001 Zenger Miller Managing Your Priorities Building a Foundation of Trust : - GPA :
Work History
Poolcorp - Consumer Affairs Representative I
Anaheim, CA, 09/1998 - Current
  • Principle responsibility is to document all consumer issues via phone and through Welch's website while providing outstanding oral communication services along with maintaining a 98% rate in retaining Welch's consumers.
  • Assist as a back up when Supervisor is out of the office.
  • Saved the Company $750 by researching other companies for the best price on packaging supplies.
  • Saved department $500 by compiling two reports to one reference tool.
  • Work closely with Upper Management, Licensee, Welch's Facilities, and Welch's Insurance Company.
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Initiated operations improvements to improve overall call center productivity.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Oversaw inventory and office supply purchases.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Met all customer call guidelines including service levels, handle time and productivity.
HSBC - Customer Service Representative
City, STATE, 1993 - 1996
  • Responsible for opening and closing procedures, as well as, overall cash flow operations.
  • Prepared and analyzed bank reports on a daily, weekly, and monthly basis as needed.
  • Established good customer and public relations on a daily basis by providing information and service with confidentiality.
  • Handled bank reconciliation, stop payments, credits, and debits to customer accounts as needed.
  • Recipient of "[Welch's Seeds Of Success] Award" in [2012]. The Seeds of Success Awards Celebrate those who deliver exceptional results in an exceptional way. Employee's who demonstrate focus, speed, winning, innovation, and engagement.

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Resume Overview

School Attended

  • SUNY Empire State
  • SUNY Empire State College
  • SUNY Jamestown Community College

Job Titles Held:

  • Consumer Affairs Representative I
  • Customer Service Representative


  • Bachelor of Science
  • Associate of Science
  • Sponsored by Welch's 2000-2001 Zenger Miller Managing Your Priorities Building a Foundation of Trust

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