consumer affairs project leader consumer affairs resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Fostering productive relationships with new-hires, employees, colleagues, customers, and referral sources. Versatile recruiter with 15 years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building strategies. Detail-oriented and motivated with excellent verbal and written communication skills.

Bottom-line-oriented executive with a history of success in maximizing operations, expanding market presence, and improving profitability. Possess more than 30 years of experience providing strategic, operating, and financial leadership in both established and start-up environments.

  • Relationship building
  • Project coordination
  • Conflict resolution
  • Multi-tasking skills
  • Leadership skills
  • Managing unexpected obstacles
  • Staff training and motivation
  • Team management experience
  • Project management
  • Client communications
  • Efficient work breakdown structure
  • Hiring and retention strategies
  • Personnel recruitment
  • Policies implementation
  • Benefits administrator
  • People skills
  • Training & Development
Education and Training
, Expected in Bachelor of Applied Science : Business Management - GPA : GPA: 3.9
Banfield Pet Hospital - Consumer Affairs Project Leader Consumer Affairs
Plantation, FL, 03/2007 - Current
  • Responsible for the leadership and project management of operations for claims and escalations of consumer and customers through reporting and data and system design.
  • Effectively manage conflict situations through team management.
  • Manage the resolution process for critical complaints by obtaining all pertinent information and preparing written correspondence to consumers according to established guidelines.
  • Manage the communications of intensely sensitive or delicate situations to preserve or improve the company reputation or image and reduce loss.
  • Develop strategies for efficient reporting and data management.
  • Provide process improvement for communication of sensitive topics (recalls, media threats, regulatory, illness and injury).
  • Manage the closed loop process for all escalated contacts with legal.
  • Manage the process with all third-party vendors.
  • Assist Reporting Analysts in monitoring consumer communication for patterns and trends.
  • Lead projects for system enhancements.
  • Lead operations for our third-party call center.
Safeway - Owner
Soquel, CA, 12/1999 - 12/2006
  • Direct all aspects of company operations, including business development, marketing, sales, financial management, vendor relations, and project management.
  • Build custom homes in the $120,000-$400,000 range as well as provide specialty contracting services for remodels.
  • Supervise construction of 4-6 homes annually, managing 75 suppliers and construction subcontractors.
  • Oversee all aspects of the project, from blueprints to hiring subcontractors through recruiting and interviewing all new hires and managing the process from application to onboarding, ordering materials, customer relations, and financial administration.
  • Negotiate with contractors, suppliers, and other builders to contain costs and obtain the highest quality possible within the project budget.
  • Make presentations to Realtors and market to real estate agents to increase number of homes sold.
  • Key Accomplishments:.
  • Achieved 66% increase in revenue in fiscal year 2006.
  • Consistently grew the business by 12% year-over-year through improved Contractor relationships, facilities management, market analysis, customer research, and marketing to Realtors.
  • Recognized within the industry for innovative practices.
  • Differentiated projects from the competition by introducing concepts from other parts of the country (most notably, the Southwest), into construction.
TOYS R US - Store Director
City, STATE, 12/1990 - 12/1999
  • Earned a series of promotions to positions of increasing responsibility and challenge, culminating in position as Store Director, overseeing up to 150 employees, including up to a dozen on-site managers, opening new facilities from the ground up and managing all district facility remodels.
  • Closely collaborating with all Contractors and Suppliers for optimum organization.
  • Led recruiting, selection and onboarding of Midwest based staff with an eye toward diversity.
  • Analyzed hiring and staff data illuminated trends that drove recruiting.
  • Accountable for facility operations.
  • Supervised 8-11 direct reports, including as Assistant Store Director.
  • Monitored financial systems, human resources, training, and employee development, inventory management, merchandising, customer service, and warehouse operations.
  • Coached and mentored staff to improve work performance.
  • Analyzed inventory reports, P&L figures, payroll, and sales results to implement facility decision-making.
  • Sole on-site Human Resource representative for up to 150 employees responsible for on-boarding, staffing and recruiting, supporting employee relations, training and performance management and employee engagement and recognition.

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Resume Overview

School Attended

Job Titles Held:

  • Consumer Affairs Project Leader Consumer Affairs
  • Owner
  • Store Director


  • Bachelor of Applied Science

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