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consumer affairs agent resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the duties and responsibilities and what it would take to be a Specialist and willing to learn new responsibilities while training in day to day activities that apply to a Specialist. Motivated to learn, grow and excel in on this team.

Skills
  • Point of sale knowledge
  • Communication skills
  • Customer service
  • Team building
  • Organization
  • MS Office
Work History
04/2018 to Current
Consumer Affairs Agent Colgate-Palmolive Company New York, NY,
  • Conferred with customers to understand needs and make targeted product suggestions.
  • Served customers with knowledgeable, friendly support at every stage of understanding the product.
  • Handled multiple calls per work day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
01/2016 to 04/2018
Assistant Manager Snooze Katy, TX,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Provided current employees options for additional training opportunities.
  • Interviewed, hired and trained multiple staff associates and equipped to comply with company policies and procedures.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Supervised team of 20 employees and provided feedback on performance.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
12/2000 to 01/2016
Lead Certified Pharmacy Technician Wellstar Health System Marietta, GA,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Managed opening and closing duties for pharmacy, such as assisting the Pharmacist with scripts and typing them in the computer and shutting down the pharmacy at closing time.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Recruited, trained and guided he pharmacy techs with way to improve overall performance.
  • Developed and implemented improvements to pharmacy organization system to by setting up a system of duties for each technician.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Generated prescription labels , verifying accuracy of patient and medication information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Processed over 350 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Led team of 7 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Taught class to prepare Pharmacy Technicians in the area that wanted to be certificated by the Kansas State Board of Pharmacy.
Education
Expected in 05/2002
Associate of Science: Pharmacy (Pre-Pharmacy)
Allen County Community College - Iola, KS
GPA:
Expected in 03/2015
Bachelor of Science: Human Resources Management And Organizational Lead
Rasmussen College - Topeka - Topeka, KS
GPA:
Expected in 04/2021
MBA: Human Resources Management
Baker University - Baldwin City, KS
GPA:

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Resume Overview

School Attended

  • Allen County Community College
  • Rasmussen College - Topeka
  • Baker University

Job Titles Held:

  • Consumer Affairs Agent
  • Assistant Manager
  • Lead Certified Pharmacy Technician

Degrees

  • Associate of Science
  • Bachelor of Science
  • MBA

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