Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Strategic Information Technology executive skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans to meet technology needs and goals. Demonstrated skill in IT Service Management. Experienced and well-versed in infrastructure technology, planning and daily operations management. Forward-thinking and strategic leader with 29 years' experience. Looking for growth-oriented position as CIO or Construction management

  • IT Strategy
  • Information Technology Industry Knowledge
  • Project Management
  • Change Management
  • Information Systems
  • Teamwork/Collaboration
  • IT architecture
  • Data Analysis
Work History
11/2019 to Current
Construction Project Manager Strategic Building Solutions Egg Harbor Township, NJ,
  • Achieved cost effectiveness by providing value engineering for construction means and methods.
  • Managed construction schedules to achieve adequate labor coverage for all projects.
  • Consulted with stakeholders to define objectives and develop scopes.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Managed construction project activities to meet quality expected of all subcontractors and existing labor.
  • Monitor and track site deliveries, verify all materials, equipment, and installation are in compliance with approved submittals and contract documents.
  • Communicated periodic project status to stakeholders.
  • Verified completed projects met approved time, quality and cost estimates.
04/2015 to 08/2019
Vice President of Information Technology Children's Home Society Of North Carolina Charlotte, NC,

The main achievements include:

  • Improved bank process efficiency for system changes through creation of IT Change Management unit
  • Enhanced IT delivery through IT Service Management system implementation
  • Improved business support and bank products by upgrading T24 Core Banking system
  • Prepared bank capability customer relations by implementing "first in region" closed-loop card payment system
  • Championed initiation of Robotic Process Automation, Chat Bot, and Artificial Intelligence
  • Developed IT Strategy for Years 2015 to 2018

The Change Manager functions include:

  • To oversee review and approval of Request for Change (RFC) for compliance and completeness
  • To ensure proper assessment of RFC until acceptance
  • To advice RFC initiators on defined change model to: Ensure IT services enable required business outcomes, Analyze impact of service or IT change on business, Identify metrics, analyzed and reported for improvement, Validate that service will deliver required utility (fit for purpose), Validate that service will deliver required warranty (fit for use)
  • To prepare and conduct Change Advisory Committee (CAC) meetings
  • To monitor and report status of changes
  • To publish change schedules and resolve scheduling conflicts
  • To review implemented changes to ensure objectives are met; refer back any that have been backed out or have failed
  • To analyze change records to determine trends and process improvements
09/2011 to 04/2015
Assistant Vice President of IT Operations American International Group New York, NY,
  • Increased IT system availability by introducing and creating Tier-3 Data Center
  • Increased reliability and security by implementing secure Network infrastructure
  • Secured ATM's with anti-skimming system and camera system
  • Improved IT asset management by implementing system monitoring for all computing equipment and IT services
  • Improved process efficiency and accuracy in IT Operations using automation
  • Secured data through centralized backup system auto-replicated to Disaster Site

IT Operations Manager functions include:

  • To oversee the day-to-day activities of units involved in Production and Disaster Recovery Data Centers, Operations and ATM Support
  • To oversee physical security, facility management, hardware and equipment maintenance, administration of server, software and database infrastructure of Main and DR Data Centers
  • To oversee the center staff functions on three-shift schedule for continuous business operations (24-7-365), including job scheduling, systems availability and monitoring, backup/recovery, facilities management, tape management
  • To oversee conduct of IT Disaster Recovery Plan and ensure compliance to bank-wide Business Continuity drills on periodic basis
  • To oversee IT planning, deployment, maintenance and monitoring of Automated Teller Machines
  • To identify and implement process improvements and ensure employees adhere to operational and legal compliance requirements
  • To assist in long-term planning, budgeting, staff training, IT contingency planning and disaster recovery plans
  • To manage Network Team overseeing continuous maintenance and deployment for branch set-up, ATM environment, voice and data network, and service provider concerns
  • To manage End User Computing Service Unit and function involved in desktop and workstation provisioning and support
07/2006 to 09/2011
Assistant Vice President of Systems Release Delta Air Lines, Inc. Louisville, KY,

Main achievements include:

  • Increased control and system integrity by creating Testing Laboratory
  • Initiated testing automation projects
  • Acted as manager of newly implemented Core Banking Application Support using existing human resources

The main functions of job are:

  • To ensure effective implementation and handover of all software releases
  • To ensure that User Acceptance Testing is executed, and continuously improving its state
  • To ensure that software releases for fixes, enhancements and new features are implemented with proper knowledge dissemination following agreed timeframes and documentation
  • To ensure that documentation (e.g. manuals, work instructions, training materials, etc.) are prepared for smooth handover of software release
  • To manage effective handover of User Training for changes required as result of new systems, new products or new functionalities released
  • To perform day-to-day software application administration relating to accounts, categories, profiles, privileges, authorization, approval limits, parameters, configuration and others facilities
  • To ensure integrity and security of systems privileges by conducting periodic access reviews
  • To ensure team knowledge of new systems to support both application administration and release functions with minimal or zero business disruption
  • To ensure continuous improvement of processes and tools necessary for department function
08/2002 to 06/2006
Chief Operations Officer Bright Farms Loudon, NH,
  • Led organization by developing professional and ethical culture within Network Operations Center and focused on network and security excellence
  • Built strategic relationships with government law enforcement agencies
  • Built partnerships with various technology leaders like Check Point Software Technologies for security and Intel for server farms
  • Spearheaded design and implementation of security access control systems for various clients
  • Formulated analysis assessments to make informed decisions on proposed projects
  • Set up Internet Data Center hosting facility for various corporate customers
  • Managed to 100% completion setup of IDC as disaster site of corporate customers for their main data centers
01/2000 to 05/2002
IT Manager JG Summit Petrochemical Corporation City, STATE,

Managed pool of IT personnel implementing new systems and supporting existing systems and infrastructure for petrochemical factories and offices, with achievements as follows:

  • Improved process efficiency by creating technology strategy and roadmaps in line with company's business strategies
  • Institutionalized IT documentation through IT policies and systems and procedures relevant to ISO certification
  • Organized IT/ Systems Department that supported more than 300 users situated on several locations (LAN and WAN via leased line)
  • Increased efficiency by developing IT infrastructure, providing user access on various computer applications, Internet, email and cost-effective telecommunications facilities
  • Supported business plans by implementing and upgrading systems for Human Resource, Maintenance Management, Enterprise Resource Planning, Electronic Procurement, Executive and Business Information, Intranet and Internet Sites, Voice and Data Lines, Internet and email
10/1998 to 12/1999
Business Systems Manager, Manufacturing & Finance Universal Robina Corporation City, STATE,

Managed pool of IT personnel implementing new systems and supporting 13 Manufacturing Plants. During this period, major accomplishments were:

  • As Project Manager, modeled and implemented Strategic Business Unit (SBU) concept for each manufacturing plant increasing both productivity and efficiency with certain level of autonomy, and financial consolidation at group level
  • Managed project teams on implementation of Enterprise Resource Planning System using Baan on Oracle for all factories nationwide to support SBU concept
08/1996 to 09/1998
Business Systems Manager, Sales Distrib/Warehouse Universal Robina Corporation City, STATE,

Managed pool of IT personnel implementing new systems and supporting 23 Sales and Warehouse Distribution centers nationwide. Major achievements were:

  • Modeled distribution center concept that provided autonomy and authority to specific geographical sales territories that created cost-effective and prompt sales service both on processing and distribution
  • Managed project teams on implementation of distribution center concept through software development of client-server application
05/1995 to 07/1996
Business Systems Manager, Manufacturing & Finance Universal Robina Corporation City, STATE,

Major achievements were:

  • Led process re-engineering covering manufacturing and finance resulting to creation of complete documentation of all manufacturing and finance procedures through company steering committee
  • Led Key User group in technology selection for Enterprise Resource Planning solution (Baan), focusing on organizational planning, provider contracts and supplier service-level agreements
  • Organized and led project implementation team to complete pilot site using acquired ERP solution
03/1994 to 03/1995
Industrial Engineer Al-Mitwalli Steel Products Inc. City, STATE,
  • Increased order fill rates, reduced stock-outs and eventually increased sales performance to 300% through introduction and implementation of predictive planning system
  • Designed labor utilization standards to balance worker efficiency with employee satisfaction, increasing overall productivity and satisfaction
  • Streamlined material handling and material flow procedures to reduce overall production times and shorten lead times on custom orders
  • Conducted time study using work measurement tools to validate accuracy of labor standard time
  • Reviewed and revised production schedules and engineering specifications
08/1992 to 02/1994
Methods Engineering Supervisor Telefunken Microelectronics, Inc. City, STATE,
  • Increased accuracy and improved standard time and production capacity standards, through workplace layout, facility setup and methods improvements
  • Initiated and implemented several productivity measurement systems for manufacturing (like personnel efficiency and utilization system)
  • Reduced downtime through proper management and implementation of work place re-layouts and equipment movement
  • Streamlined material handling and material flow procedures to reduce overall production times and shorten lead times on custom orders
  • Managed 3 technicians/engineers on work methods improvements and measurements employing engineering tools and procedures
  • Enhanced workplace efficiency for new and existing production floors through CAD-drafted equipment layout plans
  • Prepared feasibility studies on various processes and process equipment
  • Conducted time study using work measurement tools to validate accuracy of labor standard time
  • Designed improvements on equipment to optimize worker productivity
  • Analyzed information regarding current production, future needs, and costs
02/1990 to 07/1992
Facilities Planning Engineer Philippine Appliance Corporation City, STATE,
  • Decreased production cost by 50% through robotic manufacturing machines that replaced old manually driven equipment
  • Established accurate labor standards by conducting work measurements on various products
  • Reduced operating costs continuously through various work place and methods improvements
  • Prepared feasibility studies on various processes and equipment
  • Developed and revised CAD drawings from hand sketches, verbal instructions and site visits
  • Drafted and reviewed reports and specifications, including construction schedules and cycle time impact studies
  • Reviewed and assisted in performing technical bid analysis
Expected in 1990
Bachelor of Science: Industrial Engineering
University Of The Philippines - Quezon City, Philippines,
  • Professional Scrum Master (PSM) II
  • Professional Scrum Master I
  • ITIL CSI - Axelos Global Best Practice
  • ITIL SS - Axelos Global Best Practice
  • ITIL ST - Axelos Global Best Practice
  • ITIL SD - Axelos Global Best Practice
  • ITIL Service Operations - Axelos Global Best Practice
  • Lean Six Sigma Green Belt Certification - Quality America
  • Certified Data Center Specialist - EPI Certification
  • Certified Data Center Professional - EPI Certification
  • T24, SAP ABAP, Baan, Maximo Maintenance, Prime Cards, Open2
  • Wincor-Nixdorf, NCR ATM Systems
  • MasterCard and Visa simulators

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Resume Overview

School Attended

  • University Of The Philippines

Job Titles Held:

  • Construction Project Manager
  • Vice President of Information Technology
  • Assistant Vice President of IT Operations
  • Assistant Vice President of Systems Release
  • Chief Operations Officer
  • IT Manager
  • Business Systems Manager, Manufacturing & Finance
  • Business Systems Manager, Sales Distrib/Warehouse
  • Business Systems Manager, Manufacturing & Finance
  • Industrial Engineer
  • Methods Engineering Supervisor
  • Facilities Planning Engineer


  • Bachelor of Science

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