Experienced Computer Systems and Database Analyst with diverse industry experience in aerospace and telecommunications. Professional expertise includes systems applications, customer account management, root cause analysis tracking, First Article Inspection tracking, and Microsoft Office including Excel with formulas and VB code. Results driven Customer Service professional with a business office multi-tasking ability and a love for technology.
|Skills||Experience||Total Years||Last Used|
|Visual Basic Source Code||Intermediate||3||2013|
As a supervisor and Team Lead lead a team of 10-16 agents in a call center environment of 300-400 agents assisting with questions for residential or small business issues.
As Customer service for residential or small business -.
As a Tier 2 Technical support and advanced troubleshooting - the duties included the following for DSL High Speed Internet residential and small business customers - support For PCs, Mac's, and Linux included:
Support For Smart phones included the following:
Support For Networks included:
As a Server – Giving the best hospitable experience, performing exceptional customer service
As a Trainer – Ensuring new hires have the best chance at succeeding by teaching and helping them
As a Cook/Dishwasher
As a Soldier
Security – trained for a number of security details including:
As a Supervisor (Senior lower enlisted)
Criminal Justice with a cognate in Forensics. 102 hours Completed out of 120 needed.
Administrative, anti-virus, security, automate, call center, charts, interpersonal skills,
Hardware, consulting, CRM, Customer service, data entry, Data migration, Databases,
DSL, Email, ERP, SAP, Fax machines, graphs, Internet Security, keyboard, leadership, Team Lead, Linux, Mac, marketing strategies, meetings, Excel, Mail, office, Microsoft Office, power point, Word, power point, network setup, network security, Networks, optimization, Oracle, pivot tables, presentations, Printers, Quality, record keeping, research, sales, scanner, Siebel, software installation, supervisor, System configuration, TCP/IP, teaching, Technical support,
phones, Transportation, troubleshooting, upgrades, verbal communication, VOIP
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