Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Train Service Supervisor with professional and strong leadership and relationship-building skills. Motivated and detail-oriented self-starter and team player familiar with NYCT rules and regulations.
Skills
Excellent knowledge of NYCT Rules and RegulationsAble to assess and make quick and accurate decisionsExcellent attention to detailEffective communication skills
Extensive knowledge of Construction Flagging Rules and Procedures18 years of dedicated service at NYCT Excellent supervisory skills
Work History
11/1998 to 11/1999ConductorBrightline | Miami, FL,
Operated various types of equipment for revenue service
Conducted safety inspections of all equipment and followed safety rules and procedures
Employed wide variety of procedures to execute daily field operations in full compliance with customer service requirements
Developed deep understanding of regulatory requirements concerning quality, reporting standards, and emergency notifications.
Followed standards and procedures to maintain safe work environment.
11/1999 to 10/2012Train OperatorMTA New York City Transit | City, STATE,
Operated various types of equipment for revenue service.
Conducted safety pre-inspections of all operating equipment in preparation for customer service.
Executed field operations daily to comply with accurate customer service requirements
Developed deep understanding of regulatory requirements concerning quality, reporting standards, and emergency notifications.
Reported any mechanical problems encountered with equipment.
Successfully avoided time delays by carefully monitoring radio transmissions and reporting any incidents.
Checked equipment to ensure that mechanical, safety, and emergency equipment is in good working order
10/2012 to CurrentTrain Service SupervisorMTA New York City Transit | City, STATE,
Developed deep understanding of regulatory requirements concerning quality, reporting standards, and emergency notifications.
Evaluate procedures and results for accuracy and to determine appropriate next steps.
Conduct safety inspections and follow safety rules and procedures.
Directly supervise all employees.
Instruct and implement procedural changes for employees.
Redirected personnel en route in response to customer requests.
Established long-term customer relationships through prompt and courteous service.
Assist in training ofnew employees each pick.
Record defects and coordinate issue resolution with all appropriate departments.
Routinely check all employee\'s issued personal protective equipment to identify defects and replace as necessary to comply with all safety guidelines.
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Consistently received positive teacher evaluations from students.
Fostered meaningful relationships among students through student field exercises.
Train, coach and mentor staff to ensure smooth transition into new job titles and responsibilities.
Education
Expected in June 1988High School Diploma | Seward Park High School, 350 Grand Street, New York, NY 10002GPA:
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